Will “Online Services Manager” be Replaced By Robots? 🤔

Unknown Chance of Automation

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Job Description

Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Details

The SOC (Standard Occupational Classification) code is 13-1199.06

☝️ Information based on the reference occupation “Online Merchants”.

Also Known As…

Tasks for “Online Services Manager”

Initiate online auctions through auction hosting sites or auction management software.
Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
Order or purchase merchandise to maintain optimal inventory levels.
Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.
Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
Receive and process payments from customers, using electronic transaction services.
Integrate online retailing strategy with physical or catalogue retailing operations.
Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
Collaborate with search engine shopping specialists to place marketing content in desired online locations.
Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.
Create or maintain database of customer accounts.
Cancel orders based on customer requests or inventory or delivery problems.
Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.
Create, manage, or automate orders or invoices, using order management or invoicing software.
Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.
Purchase new or used items from online or physical sources for resale via retail or auction Web site.
Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.
Transfer digital media, such as music, video, or software, to customers via the Internet.
Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
Disclose merchant information and terms and policies of transactions in online or offline materials.
Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.
Devise, select, or purchase domain name and web address.
Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.
Deliver e-mail confirmation of completed transactions and shipment.
Determine and set product prices.
Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.
Design customer interface of online storefront, using web programming or e-commerce software.
Determine location for product listings to maximize exposure to online traffic.

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