Will “Slot Operations Director” be Automated?

Core Skills & Abilities

• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

• Interview and hire workers.

• Notify board attendants of table vacancies so that waiting patrons can play.

• Resolve customer complaints regarding problems, such as payout errors.

• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.

• Track supplies of money to tables and perform any required paperwork.

• Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.

• Monitor credit extended to players.

• Set and maintain a bank and table limit for each game.

• Prepare work schedules and station arrangements and keep attendance records.

• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

• Train new workers or evaluate their performance.

• Record, collect, or pay off bets, issuing receipts as necessary.

• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.

• Market or promote the casino to bring in business.

• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

• Explain and interpret house rules, such as game rules or betting limits.

• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.