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Automation Risk Analysis

Will “Patient Account Representative (Patient Account Rep)” be Automated?

Historical Context: Oxford Study (2013)

Ranked #643 of 702. Estimated risk: 96.0%

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AI Exposure Risk

58%

“Patient Account Representative (Patient Account Rep)” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

29%

“Patient Account Representative (Patient Account Rep)” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 29% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Billing and Posting Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

Avg. Annual Salary $49,490
Avg. Hourly Wage $23.80
Available Jobs (US) 417,500
Job Title & Hierarchy Code (SOC) Billing and Posting Clerks #43-3021
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Billing and Posting Clerks”

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Core Skills & Abilities

  • Post stop-payment notices to prevent payment of protested checks.

  • Resolve discrepancies in accounting records.

  • Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.

  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

  • Verify signatures and required information on checks.

  • Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.

  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

  • Update manuals when rates, rules, or regulations are amended.

  • Contact customers to obtain or relay account information.

  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.

  • Answer inquiries regarding rates, routing, or procedures.

  • Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.

  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

  • Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.

  • Monitor equipment to ensure proper operation.

  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies.

  • Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.

  • Encode and cancel checks, using bank machines.

  • Operate typing, adding, calculating, or billing machines.

  • Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.

  • Verify accuracy of billing data and revise any errors.

  • Keep records of invoices and support documents.

  • Review compiled data on operating costs and revenues to set rates.

  • Create billing documents, shipping labels, credit memorandums, or credit forms.

  • Route statements for mailing or over-the-counter delivery to customers.

  • Take orders for imprinted checks.

  • Compile reports of cost factors, such as labor, production, storage, and equipment.

Technologies & Software

  • NetSuite ERP
  • GE Healthcare Centricity EMR
  • Microsoft PowerPoint
  • Image Deposit Exchange Check Station
  • Medical billing software
  • Llama (Meta)
  • Oracle E-Business Suite Financials
  • Database software
  • Word processing software
  • Microsoft Office software
  • Nova (Amazon)
  • Mitek Systems ImageNet Payments
  • Otter.ai
  • Gemini for Workspace
  • UiPath (RPA + AI)
  • IBM Cognos Impromptu
  • CAI Software Seasoft
  • Check processing software
  • ChatGPT (OpenAI)
  • Sage 50 Accounting
  • Prime Clinical
  • Oracle PeopleSoft Financials
  • eMDs Medisoft
  • Claude (Anthropic)
  • SAP software
  • Medical procedure coding software
  • VECTORsgi Image Exchange Solution
  • Spreadsheet software
  • IPS of Boston DoubleCheck
  • Microsoft Access
  • Oracle JD Edwards EnterpriseOne
  • Automated billing software
  • Gemini (Google)
  • Aderant legal software
  • Napkin AI
  • MEDITECH software
  • Allscripts Professional PM
  • Image replacement document IRD printing software
  • Kimi (Moonshot AI)
  • Microsoft Excel
  • Web browser software
  • Perplexity AI
  • Fiserv PEP+ reACH
  • Desktop publishing software
  • HelpIT Systems addressIT
  • Practice management software PMS
  • QuoteWerks
  • Microsoft Copilot
  • Thomson Reuters Elite Enterprise
  • Customer relationship management CRM software
  • Microsoft Dynamics GP
  • Accuity EPICWare
  • Accounting software
  • Check sorting control software
  • DeepSeek
  • Qwen (Alibaba)
  • Epic Systems
  • Grammarly AI
  • VECTORsgi Check Management Solution
  • Microsoft Dynamics
  • File management systems
  • Intuit QuickBooks
  • Microsoft Project
  • Positive pay software
  • Notion AI
  • Microsoft Windows
  • Grok (xAI)
  • Zapier AI
  • Medical condition coding software
  • Check imaging software
  • Microsoft Word
  • Microsoft Outlook
  • Mistral (Mistral AI)
  • Remote deposit capture software
  • Sage Medical Manager
  • Optical character recognition OCR software
  • Healthcare common procedure coding system HCPCS
  • Image exchange networks
  • Check cancelling machines
  • Desktop computers
  • Paper folders
  • Billing machines
  • Check filing cabinets
  • Scanners
  • Photocopiers
  • Shipping scales
  • Magnetic ink character recognition MICR encoding machines
  • Mechanical postal meters
  • Check and document signers
  • Digital postal meters
  • Microfilm cameras
  • Check sorting machines
  • Magnetic ink character recognition MICR readers
  • Digital cameras
  • Bookkeeping machines
  • Envelope stuffers
  • Magnetic ink character recognition MICR printers
  • 10-key calculators
  • Paper collaters
  • Proof machines
  • Laser facsimile machines
  • Handheld calculators
  • Envelope sealing machines
  • Envelope opening machines

Alternative Job Titles