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Automation Risk Analysis

Will “Patient Account Representative (Patient Account Rep)” be Automated?

Historical Context: Oxford Study (2013)

Ranked #643 of 702. Estimated risk: 96.0%

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AI Exposure Risk

58%

“Patient Account Representative (Patient Account Rep)” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

29%

“Patient Account Representative (Patient Account Rep)” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 29% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Billing and Posting Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

Avg. Annual Salary $49,490
Avg. Hourly Wage $23.80
Available Jobs (US) 417,500
Job Title & Hierarchy Code (SOC) Billing and Posting Clerks #43-3021
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Billing and Posting Clerks”

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Core Skills & Abilities

  • Verify accuracy of billing data and revise any errors.

  • Operate typing, adding, calculating, or billing machines.

  • Compile reports of cost factors, such as labor, production, storage, and equipment.

  • Answer inquiries regarding rates, routing, or procedures.

  • Take orders for imprinted checks.

  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

  • Route statements for mailing or over-the-counter delivery to customers.

  • Resolve discrepancies in accounting records.

  • Review compiled data on operating costs and revenues to set rates.

  • Update manuals when rates, rules, or regulations are amended.

  • Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.

  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

  • Post stop-payment notices to prevent payment of protested checks.

  • Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.

  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies.

  • Verify signatures and required information on checks.

  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

  • Contact customers to obtain or relay account information.

  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.

  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

  • Create billing documents, shipping labels, credit memorandums, or credit forms.

  • Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.

  • Monitor equipment to ensure proper operation.

  • Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.

  • Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.

  • Keep records of invoices and support documents.

  • Encode and cancel checks, using bank machines.

  • Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.

Technologies & Software

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  • HelpIT Systems addressIT
  • Microsoft Windows
  • Gemini for Workspace
  • Aderant legal software
  • IBM Cognos Impromptu
  • Claude (Anthropic)
  • Microsoft PowerPoint
  • Perplexity AI
  • Intuit QuickBooks
  • ChatGPT (OpenAI)
  • Thomson Reuters Elite Enterprise
  • Check processing software
  • Medical condition coding software
  • Spreadsheet software
  • NetSuite ERP
  • Microsoft Project
  • Sage Medical Manager
  • GE Healthcare Centricity EMR
  • Healthcare common procedure coding system HCPCS
  • QuoteWerks
  • Mitek Systems ImageNet Payments
  • Gemini (Google)
  • DeepSeek
  • Web browser software
  • Grammarly AI
  • Image exchange networks
  • Image replacement document IRD printing software
  • Oracle JD Edwards EnterpriseOne
  • Otter.ai
  • SAP software
  • Microsoft Outlook
  • Microsoft Office software
  • Allscripts Professional PM
  • Word processing software
  • Nova (Amazon)
  • IPS of Boston DoubleCheck
  • Fiserv PEP+ reACH
  • Medical billing software
  • eMDs Medisoft
  • Napkin AI
  • Oracle E-Business Suite Financials
  • Microsoft Excel
  • Zapier AI
  • File management systems
  • Microsoft Copilot
  • Image Deposit Exchange Check Station
  • Kimi (Moonshot AI)
  • Mistral (Mistral AI)
  • Positive pay software
  • Oracle PeopleSoft Financials
  • Optical character recognition OCR software
  • Prime Clinical
  • Grok (xAI)
  • CAI Software Seasoft
  • Llama (Meta)
  • Check sorting control software
  • Practice management software PMS
  • Automated billing software
  • Accuity EPICWare
  • Microsoft Dynamics
  • Microsoft Word
  • UiPath (RPA + AI)
  • Microsoft Dynamics GP
  • Check imaging software
  • Database software
  • Medical procedure coding software
  • Customer relationship management CRM software
  • Qwen (Alibaba)
  • VECTORsgi Check Management Solution
  • Remote deposit capture software
  • Accounting software
  • MEDITECH software
  • VECTORsgi Image Exchange Solution
  • Microsoft Access
  • Desktop computers
  • Billing machines
  • Magnetic ink character recognition MICR encoding machines
  • Shipping scales
  • Magnetic ink character recognition MICR readers
  • Microfilm cameras
  • Mechanical postal meters
  • Check and document signers
  • Paper collaters
  • Handheld calculators
  • Envelope stuffers
  • Magnetic ink character recognition MICR printers
  • Envelope sealing machines
  • Check sorting machines
  • Scanners
  • Paper folders
  • Check cancelling machines
  • Digital cameras
  • Digital postal meters
  • Check filing cabinets
  • Laser facsimile machines
  • Proof machines
  • Photocopiers
  • Bookkeeping machines
  • Envelope opening machines
  • 10-key calculators

Alternative Job Titles