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Automation Risk Analysis

Will “Patient Account Representative (Patient Account Rep)” be Automated?

Historical Context: Oxford Study (2013)

Ranked #643 of 702. Estimated risk: 96.0%

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AI Exposure Risk

58%

“Patient Account Representative (Patient Account Rep)” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

29%

“Patient Account Representative (Patient Account Rep)” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 29% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Billing and Posting Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

Avg. Annual Salary $49,490
Avg. Hourly Wage $23.80
Available Jobs (US) 417,500
Job Title & Hierarchy Code (SOC) Billing and Posting Clerks #43-3021
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Billing and Posting Clerks”

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Core Skills & Abilities

  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

  • Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.

  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

  • Monitor equipment to ensure proper operation.

  • Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.

  • Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.

  • Compile reports of cost factors, such as labor, production, storage, and equipment.

  • Take orders for imprinted checks.

  • Encode and cancel checks, using bank machines.

  • Verify accuracy of billing data and revise any errors.

  • Update manuals when rates, rules, or regulations are amended.

  • Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.

  • Resolve discrepancies in accounting records.

  • Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.

  • Route statements for mailing or over-the-counter delivery to customers.

  • Review compiled data on operating costs and revenues to set rates.

  • Operate typing, adding, calculating, or billing machines.

  • Answer inquiries regarding rates, routing, or procedures.

  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.

  • Post stop-payment notices to prevent payment of protested checks.

  • Verify signatures and required information on checks.

  • Create billing documents, shipping labels, credit memorandums, or credit forms.

  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

  • Keep records of invoices and support documents.

  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies.

  • Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.

  • Contact customers to obtain or relay account information.

  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

Technologies & Software

  • Aderant legal software
  • Spreadsheet software
  • Oracle E-Business Suite Financials
  • Image Deposit Exchange Check Station
  • Otter.ai
  • Microsoft PowerPoint
  • GE Healthcare Centricity EMR
  • Web browser software
  • Notion AI
  • HelpIT Systems addressIT
  • Microsoft Office software
  • Microsoft Outlook
  • Perplexity AI
  • Image replacement document IRD printing software
  • Microsoft Dynamics GP
  • Optical character recognition OCR software
  • Claude (Anthropic)
  • MEDITECH software
  • Medical billing software
  • Accuity EPICWare
  • Epic Systems
  • Check processing software
  • Mitek Systems ImageNet Payments
  • Prime Clinical
  • Llama (Meta)
  • Microsoft Project
  • Accounting software
  • QuoteWerks
  • Microsoft Word
  • Qwen (Alibaba)
  • Gemini for Workspace
  • Microsoft Dynamics
  • DeepSeek
  • ChatGPT (OpenAI)
  • eMDs Medisoft
  • Healthcare common procedure coding system HCPCS
  • Check sorting control software
  • SAP software
  • NetSuite ERP
  • Grok (xAI)
  • Microsoft Copilot
  • CAI Software Seasoft
  • Oracle JD Edwards EnterpriseOne
  • Automated billing software
  • Customer relationship management CRM software
  • Practice management software PMS
  • Medical procedure coding software
  • Sage 50 Accounting
  • Sage Medical Manager
  • Napkin AI
  • VECTORsgi Check Management Solution
  • VECTORsgi Image Exchange Solution
  • Image exchange networks
  • Allscripts Professional PM
  • Desktop publishing software
  • Gemini (Google)
  • Positive pay software
  • Fiserv PEP+ reACH
  • Microsoft Windows
  • Remote deposit capture software
  • Thomson Reuters Elite Enterprise
  • File management systems
  • IBM Cognos Impromptu
  • UiPath (RPA + AI)
  • Medical condition coding software
  • Database software
  • Mistral (Mistral AI)
  • Nova (Amazon)
  • Microsoft Excel
  • Kimi (Moonshot AI)
  • Word processing software
  • Grammarly AI
  • Zapier AI
  • IPS of Boston DoubleCheck
  • Check imaging software
  • Intuit QuickBooks
  • Microsoft Access
  • Oracle PeopleSoft Financials
  • Envelope opening machines
  • Handheld calculators
  • Envelope sealing machines
  • Scanners
  • Paper folders
  • Magnetic ink character recognition MICR printers
  • Check cancelling machines
  • Check and document signers
  • Photocopiers
  • Digital cameras
  • 10-key calculators
  • Magnetic ink character recognition MICR encoding machines
  • Bookkeeping machines
  • Laser facsimile machines
  • Check filing cabinets
  • Paper collaters
  • Shipping scales
  • Check sorting machines
  • Billing machines
  • Digital postal meters
  • Microfilm cameras
  • Mechanical postal meters
  • Proof machines
  • Desktop computers
  • Envelope stuffers
  • Magnetic ink character recognition MICR readers

Alternative Job Titles