Will “Guest Services” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Guest Service Representative
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services Associate
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Services”

• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Greet, register, and assign rooms to guests of hotels or motels.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Review accounts and charges with guests during the check out process.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Date-stamp, sort, and rack incoming mail and messages.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Plan, schedule or supervise the work of other employees.
• Contact housekeeping or maintenance staff when guests report problems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Arrange tours, taxis, or restaurant reservations for customers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Record guest comments or complaints, referring customers to managers as necessary.

Related Technology & Tools

• Automated call distributors ACD
• Voice mail systems
• Vacuum cleaners
• Personal computers
• Private automatic branch exchange PABX systems
• Telephone call identification systems
• Steam cleaning equipment
• Centrex phone consoles
• Automated telephone answering systems
• On hold players

• Ramesys Hospitality
• Microsoft Office
• Incident tracking software
• Microsoft Word
• Microsoft Outlook
• InnQuest roomMaster
• Resort Data Processing
• Microsoft Publisher
• Delphi Technology
• ASI FrontDesk
• Microsoft Excel
• Microsoft PowerPoint