Will “Guest Services Agent (GSA)” be Replaced By Robots? 🤔
94% Chance of Automation
“Guest Services Agent (GSA)” will almost certainly be replaced by robots.
This job is ranked #604 out of #702, where higher means less likely to be replaced.
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- The SOC (Standard Occupational Classification) code is 43-4081.00
- The Mean Annual Wage in the U.S. is $ 23,530.00
- The Mean Hourly Wage is $ 11.00
- Currently, there are 248,440 people on this job
☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.
Also Known As…
- Hotel, Motel, and Resort Desk Clerks
- Night Auditor
- Guest Service Representative
- Front Office Agent
- Front Desk Supervisor
- Front Desk Clerk
- Front Desk Attendant
- Front Desk Associate
- Front Desk Agent
- Desk Clerk
- Welcome Desk Agent
- Select Guest Coordinator
- Room Clerk
- Register Clerk
- Motel Front Desk Attendant
- Motel Desk Clerk
- Motel Clerk
- Hotel Reservation Agent
- Hotel Registration Clerk
- Hotel Receptionist
- Hotel or Motel Front Desk Clerk
- Hotel Front Desk Clerk
- Hotel Desk Clerk
- Hotel Clerk
- Hotel Associate
- Hall Clerk
- Guest Services Supervisor
- Guest Services Manager
- Guest Services Attendant
- Guest Services Associate
- Guest Services Agent (GSA)
- Guest Services
- Front Office Supervisor
- Front Office Manager
- Front Desk Representative
- Front Desk Manager
- Front Desk Coordinator
- Floor Clerk
- Assistant Innkeeper
Tasks for “Guest Services Agent (GSA)”
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments or complaints, referring customers to managers as necessary.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Date-stamp, sort, and rack incoming mail and messages.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Arrange tours, taxis, or restaurant reservations for customers.
- Plan, schedule or supervise the work of other employees.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Transmit and receive messages, using telephones or telephone switchboards.
- Review accounts and charges with guests during the check out process.
- Greet, register, and assign rooms to guests of hotels or motels.
- Compute bills, collect payments, and make change for guests.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Related Technology & Tools
- On hold players
- Automated telephone answering systems
- Telephone call identification systems
- Vacuum cleaners
- Automated call distributors ACD
- Centrex phone consoles
- Personal computers
- Steam cleaning equipment
- Private automatic branch exchange PABX systems
- Voice mail systems
- Resort Data Processing
- Incident tracking software
- InnQuest roomMaster
- Microsoft Office
- Microsoft Publisher
- Delphi Technology
- Microsoft PowerPoint
- ASI FrontDesk
- Microsoft Word
- Ramesys Hospitality
- Microsoft Excel
- Microsoft Outlook