Will “Guest Services Agent (GSA)” be Replaced By Robots? 🤔
94% Chance of Automation
“Guest Services Agent (GSA)” will almost certainly be replaced by robots.
This job is ranked #604 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- The SOC (Standard Occupational Classification) code is 43-4081.00
- The Mean Annual Wage in the U.S. is $ 23,530.00
- The Mean Hourly Wage is $ 11.00
- Currently, there are 248,440 people on this job
☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.
Also Known As…
- Hotel, Motel, and Resort Desk Clerks
- Night Auditor
- Guest Service Representative
- Front Office Agent
- Front Desk Supervisor
- Front Desk Clerk
- Front Desk Attendant
- Front Desk Associate
- Front Desk Agent
- Desk Clerk
- Welcome Desk Agent
- Select Guest Coordinator
- Room Clerk
- Register Clerk
- Motel Front Desk Attendant
- Motel Desk Clerk
- Motel Clerk
- Hotel Reservation Agent
- Hotel Registration Clerk
- Hotel Receptionist
- Hotel or Motel Front Desk Clerk
- Hotel Front Desk Clerk
- Hotel Desk Clerk
- Hotel Clerk
- Hotel Associate
- Hall Clerk
- Guest Services Supervisor
- Guest Services Manager
- Guest Services Attendant
- Guest Services Associate
- Guest Services Agent (GSA)
- Guest Services
- Front Office Supervisor
- Front Office Manager
- Front Desk Representative
- Front Desk Manager
- Front Desk Coordinator
- Floor Clerk
- Assistant Innkeeper
Tasks for “Guest Services Agent (GSA)”
- Transmit and receive messages, using telephones or telephone switchboards.
- Plan, schedule or supervise the work of other employees.
- Greet, register, and assign rooms to guests of hotels or motels.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Review accounts and charges with guests during the check out process.
- Contact housekeeping or maintenance staff when guests report problems.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Issue room keys and escort instructions to bellhops.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Date-stamp, sort, and rack incoming mail and messages.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Keep records of room availability and guests' accounts, manually or using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
Related Technology & Tools
- Vacuum cleaners
- Personal computers
- Steam cleaning equipment
- Private automatic branch exchange PABX systems
- Telephone call identification systems
- Automated telephone answering systems
- Voice mail systems
- Centrex phone consoles
- On hold players
- Automated call distributors ACD
- Resort Data Processing
- InnQuest roomMaster
- Microsoft Excel
- Microsoft Publisher
- Ramesys Hospitality
- Incident tracking software
- Microsoft PowerPoint
- Microsoft Office
- Delphi Technology
- ASI FrontDesk
- Microsoft Outlook
- Microsoft Word