Will “Guest Service Representative” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services Associate
• Guest Services
• Guest Service Representative
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Service Representative”

• Keep records of room availability and guests' accounts, manually or using computers.
• Make and confirm reservations.
• Review accounts and charges with guests during the check out process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Plan, schedule or supervise the work of other employees.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Transmit and receive messages, using telephones or telephone switchboards.
• Date-stamp, sort, and rack incoming mail and messages.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Arrange tours, taxis, or restaurant reservations for customers.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Greet, register, and assign rooms to guests of hotels or motels.
• Compute bills, collect payments, and make change for guests.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Related Technology & Tools

• Telephone call identification systems
• Vacuum cleaners
• Automated call distributors ACD
• Automated telephone answering systems
• Centrex phone consoles
• On hold players
• Private automatic branch exchange PABX systems
• Steam cleaning equipment
• Voice mail systems
• Personal computers

• Incident tracking software
• InnQuest roomMaster
• Microsoft Excel
• Delphi Technology
• Ramesys Hospitality
• Microsoft Outlook
• Microsoft Publisher
• Microsoft Word
• Resort Data Processing
• Microsoft Office
• Microsoft PowerPoint
• ASI FrontDesk