Will “Guest Service Representative” be Replaced By Robots? 🤔
94% Chance of Automation
“Guest Service Representative” will almost certainly be replaced by robots.
This job is ranked #604 out of #702, where higher means less likely to be replaced.
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- The SOC (Standard Occupational Classification) code is 43-4081.00
- The Mean Annual Wage in the U.S. is $ 23,530.00
- The Mean Hourly Wage is $ 11.00
- Currently, there are 248,440 people on this job
☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.
Also Known As…
- Hotel, Motel, and Resort Desk Clerks
- Night Auditor
- Guest Services Agent (GSA)
- Front Office Agent
- Front Desk Supervisor
- Front Desk Clerk
- Front Desk Attendant
- Front Desk Associate
- Front Desk Agent
- Desk Clerk
- Welcome Desk Agent
- Select Guest Coordinator
- Room Clerk
- Register Clerk
- Motel Front Desk Attendant
- Motel Desk Clerk
- Motel Clerk
- Hotel Reservation Agent
- Hotel Registration Clerk
- Hotel Receptionist
- Hotel or Motel Front Desk Clerk
- Hotel Front Desk Clerk
- Hotel Desk Clerk
- Hotel Clerk
- Hotel Associate
- Hall Clerk
- Guest Services Supervisor
- Guest Services Manager
- Guest Services Attendant
- Guest Services Associate
- Guest Services
- Guest Service Representative
- Front Office Supervisor
- Front Office Manager
- Front Desk Representative
- Front Desk Manager
- Front Desk Coordinator
- Floor Clerk
- Assistant Innkeeper
Tasks for “Guest Service Representative”
- Review accounts and charges with guests during the check out process.
- Make and confirm reservations.
- Date-stamp, sort, and rack incoming mail and messages.
- Issue room keys and escort instructions to bellhops.
- Contact housekeeping or maintenance staff when guests report problems.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Greet, register, and assign rooms to guests of hotels or motels.
- Compute bills, collect payments, and make change for guests.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Arrange tours, taxis, or restaurant reservations for customers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Plan, schedule or supervise the work of other employees.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Keep records of room availability and guests' accounts, manually or using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Related Technology & Tools
- Centrex phone consoles
- Automated telephone answering systems
- Vacuum cleaners
- Private automatic branch exchange PABX systems
- Personal computers
- Telephone call identification systems
- On hold players
- Steam cleaning equipment
- Automated call distributors ACD
- Voice mail systems
- Delphi Technology
- ASI FrontDesk
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Office
- Ramesys Hospitality
- InnQuest roomMaster
- Incident tracking software
- Resort Data Processing
- Microsoft Publisher
- Microsoft Excel
- Microsoft Outlook