Will “Welcome Desk Agent” be Replaced By Robots? 🤔
94% Chance of Automation
“Welcome Desk Agent” will almost certainly be replaced by robots.
This job is ranked #604 out of #702, where higher means less likely to be replaced.
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- The SOC (Standard Occupational Classification) code is 43-4081.00
- The Mean Annual Wage in the U.S. is $ 23,530.00
- The Mean Hourly Wage is $ 11.00
- Currently, there are 248,440 people on this job
☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.
Also Known As…
- Hotel, Motel, and Resort Desk Clerks
- Night Auditor
- Guest Services Agent (GSA)
- Guest Service Representative
- Front Office Agent
- Front Desk Supervisor
- Front Desk Clerk
- Front Desk Attendant
- Front Desk Associate
- Front Desk Agent
- Desk Clerk
- Select Guest Coordinator
- Room Clerk
- Register Clerk
- Motel Front Desk Attendant
- Motel Desk Clerk
- Motel Clerk
- Hotel Reservation Agent
- Hotel Registration Clerk
- Hotel Receptionist
- Hotel or Motel Front Desk Clerk
- Hotel Front Desk Clerk
- Hotel Desk Clerk
- Hotel Clerk
- Hotel Associate
- Hall Clerk
- Guest Services Supervisor
- Guest Services Manager
- Guest Services Attendant
- Guest Services Associate
- Guest Services
- Front Office Supervisor
- Front Office Manager
- Front Desk Representative
- Front Desk Manager
- Front Desk Coordinator
- Floor Clerk
- Assistant Innkeeper
Tasks for “Welcome Desk Agent”
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Date-stamp, sort, and rack incoming mail and messages.
- Review accounts and charges with guests during the check out process.
- Plan, schedule or supervise the work of other employees.
- Issue room keys and escort instructions to bellhops.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Transmit and receive messages, using telephones or telephone switchboards.
- Greet, register, and assign rooms to guests of hotels or motels.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Record guest comments or complaints, referring customers to managers as necessary.
Related Technology & Tools
- Automated call distributors ACD
- Private automatic branch exchange PABX systems
- On hold players
- Automated telephone answering systems
- Voice mail systems
- Personal computers
- Centrex phone consoles
- Telephone call identification systems
- Vacuum cleaners
- Steam cleaning equipment
- Microsoft Publisher
- Microsoft Office
- Microsoft PowerPoint
- Resort Data Processing
- Delphi Technology
- Incident tracking software
- Microsoft Outlook
- Microsoft Excel
- Ramesys Hospitality
- InnQuest roomMaster
- ASI FrontDesk
- Microsoft Word