Will “Guest Services Associate” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Guest Service Representative
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Services Associate”

• Record guest comments or complaints, referring customers to managers as necessary.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Issue room keys and escort instructions to bellhops.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Transmit and receive messages, using telephones or telephone switchboards.
• Keep records of room availability and guests' accounts, manually or using computers.
• Plan, schedule or supervise the work of other employees.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Compute bills, collect payments, and make change for guests.
• Date-stamp, sort, and rack incoming mail and messages.
• Arrange tours, taxis, or restaurant reservations for customers.
• Greet, register, and assign rooms to guests of hotels or motels.
• Review accounts and charges with guests during the check out process.
• Contact housekeeping or maintenance staff when guests report problems.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Related Technology & Tools

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• On hold players

• Microsoft PowerPoint
• Microsoft Word
• Resort Data Processing
• Microsoft Publisher
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• Incident tracking software
• Microsoft Outlook
• InnQuest roomMaster
• Microsoft Office
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• Microsoft Excel
• Delphi Technology