Will “Member Service Representative” be Replaced By Robots? 🤔
99% Chance of Automation
“Member Service Representative” will certainly be replaced by robots.
This job is ranked #693 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
- The SOC (Standard Occupational Classification) code is 43-4141.00
- The Mean Annual Wage in the U.S. is $ 36,480.00
- The Mean Hourly Wage is $ 17.00
- Currently, there are 41,630 people on this job
☝️ Information based on the reference occupation “New Accounts Clerks”.
Also Known As…
- New Accounts Clerks
- Retail Service Representative
- Retail Banker
- Relationship Manager
- Personal Banker
- New Accounts Representative
- Loan Processor
- Financial Services Representative
- Customer Service Representative
- Administrative Assistant
- Universal Banker
- Savings Counselor
- Sales Specialist
- Safe Deposit Box Rental Clerk
- Retail Personal Banker
- Relationship Banker
- Personal Banking Representative
- Personal Banking Assistant
- New Client Banking Services Clerk
- New Accounts Banking Representative
- Member Service Representative
- Financial Services Counselor
- Financial Service Representative
- Customer Service Specialist
- Customer Service Officer
- Consumer Banker
- Banking Services Clerk
- Bank Representative
- Application Processor
Tasks for “Member Service Representative”
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Obtain credit records from reporting agencies.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Schedule repairs for locks on safe-deposit boxes.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Duplicate records for distribution to branch offices.
- Perform teller duties as required.
- Process loan applications.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Execute wire transfers of funds.
- Perform foreign currency transactions and sell traveler's checks.
Related Technology & Tools
- Personal computers
- Teller terminals
- 10-key calculators
- DCI iCore
- Financial needs analysis software
- IPS-Sendero Relationship Profitability Manager Catalyst
- Microsoft Internet Explorer
- Data entry software
- Microsoft PowerPoint
- IBM Lotus Notes
- Harland Financial Solutions DepositPro
- Microsoft Office
- Systems Union Group MIS DecisionWare
- Email software
- Microsoft SharePoint
- Microsoft Excel
- Microsoft Word
- Corporate Information Factory CIF
- Web browser software