Will “Desk Operator” be Replaced By Robots? 🤔
100 % Chance of Automation
“Desk Operator” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telephone Answering Service Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Exchange Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Desk Operator”
- Answer simple questions about clients' businesses, using reference files.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Place telephone calls or arrange conference calls as instructed.
- Keep records of calls placed and charges incurred.
- Relay or route written or verbal messages.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Process incoming or outgoing mail, packages, or deliveries.
- Contact security staff members when necessary, using radio-telephones.
- Record messages, suggesting rewording for clarity or conciseness.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Stamp messages with time and date and file them appropriately.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Complete forms for sales orders.
Related Technology & Tools
- Telephone switchboards
- Multiline telephone systems
- Alarm system monitors
- Personal computers
- Laser facsimile machines
- Telephone headsets
- Mobile radios
- Public address PA systems
- Premise branch exchange PBX equipment
- Video surveillance monitors
- Computer inkjet printers
- Copy machines
- Paging systems
- Intercom equipment
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- IBM Notes