Will “PBX Operator (Private Branch Exchange Operator)” be Replaced By Robots? 🤔
100 % Chance of Automation
“PBX Operator (Private Branch Exchange Operator)” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telephone Answering Service Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- PBX Operator (Private Branch Exchange Operator)
- Operators Teacher
- Line Technician
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “PBX Operator (Private Branch Exchange Operator)”
- Place orders, such as for equipment, supplies, or catering for meetings.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer simple questions about clients' businesses, using reference files.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Process incoming or outgoing mail, packages, or deliveries.
- Record messages, suggesting rewording for clarity or conciseness.
- Place telephone calls or arrange conference calls as instructed.
- Contact security staff members when necessary, using radio-telephones.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Keep records of calls placed and charges incurred.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Stamp messages with time and date and file them appropriately.
- Relay or route written or verbal messages.
- Complete forms for sales orders.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Related Technology & Tools
- Video surveillance monitors
- Premise branch exchange PBX equipment
- Telephone switchboards
- Laser facsimile machines
- Paging systems
- Telephone headsets
- Computer inkjet printers
- Personal computers
- Alarm system monitors
- Public address PA systems
- Intercom equipment
- Mobile radios
- Copy machines
- Multiline telephone systems
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- IBM Notes
- Microsoft Excel