Will “Telephone Answering Service Operator” be Replaced By Robots? 🤔
100 % Chance of Automation
“Telephone Answering Service Operator” will definitely be replaced by robots.
This job is ranked #631 out of #702, where higher means less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Telephone Answering Service Operator”
- Relay or route written or verbal messages.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Complete forms for sales orders.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Keep records of calls placed and charges incurred.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Contact security staff members when necessary, using radio-telephones.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Record messages, suggesting rewording for clarity or conciseness.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer simple questions about clients' businesses, using reference files.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Process incoming or outgoing mail, packages, or deliveries.
- Stamp messages with time and date and file them appropriately.
- Place telephone calls or arrange conference calls as instructed.
Related Technology & Tools
- Alarm system monitors
- Multiline telephone systems
- Paging systems
- Telephone headsets
- Premise branch exchange PBX equipment
- Computer inkjet printers
- Video surveillance monitors
- Personal computers
- Mobile radios
- Telephone switchboards
- Intercom equipment
- Copy machines
- Laser facsimile machines
- Public address PA systems
- Microsoft Word
- Microsoft Outlook
- IBM Notes
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office