Will “Telephone Answering Service Operator” be Replaced By Robots? 🤔
100 % Chance of Automation
“Telephone Answering Service Operator” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Telephone Answering Service Operator”
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Contact security staff members when necessary, using radio-telephones.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Answer simple questions about clients' businesses, using reference files.
- Stamp messages with time and date and file them appropriately.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Keep records of calls placed and charges incurred.
- Record messages, suggesting rewording for clarity or conciseness.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Relay or route written or verbal messages.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Process incoming or outgoing mail, packages, or deliveries.
- Place telephone calls or arrange conference calls as instructed.
- Complete forms for sales orders.
Related Technology & Tools
- Personal computers
- Laser facsimile machines
- Telephone switchboards
- Alarm system monitors
- Telephone headsets
- Public address PA systems
- Intercom equipment
- Premise branch exchange PBX equipment
- Paging systems
- Multiline telephone systems
- Mobile radios
- Computer inkjet printers
- Copy machines
- Video surveillance monitors
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- IBM Notes
- Microsoft Outlook
- Microsoft Office