Will “Private Branch Exchange Service Adviser” be Replaced By Robots? 🤔
100 % Chance of Automation
“Private Branch Exchange Service Adviser” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telephone Answering Service Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Private Branch Exchange Service Adviser”
- Monitor alarm systems to ensure that secure conditions are maintained.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Complete forms for sales orders.
- Keep records of calls placed and charges incurred.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Place telephone calls or arrange conference calls as instructed.
- Record messages, suggesting rewording for clarity or conciseness.
- Stamp messages with time and date and file them appropriately.
- Contact security staff members when necessary, using radio-telephones.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Answer simple questions about clients' businesses, using reference files.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Process incoming or outgoing mail, packages, or deliveries.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Related Technology & Tools
- Personal computers
- Intercom equipment
- Video surveillance monitors
- Alarm system monitors
- Computer inkjet printers
- Copy machines
- Multiline telephone systems
- Laser facsimile machines
- Telephone headsets
- Paging systems
- Telephone switchboards
- Premise branch exchange PBX equipment
- Mobile radios
- Public address PA systems
- IBM Notes
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Microsoft Word