Will “Telephone Operator” be Replaced By Robots? 🤔
100 % Chance of Automation
“Telephone Operator” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Information Specialist
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telephone Operator
- Telephone Answering Service Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Telephone Operator”
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Contact security staff members when necessary, using radio-telephones.
- Process incoming or outgoing mail, packages, or deliveries.
- Keep records of calls placed and charges incurred.
- Place telephone calls or arrange conference calls as instructed.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Complete forms for sales orders.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Record messages, suggesting rewording for clarity or conciseness.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Stamp messages with time and date and file them appropriately.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Relay or route written or verbal messages.
- Answer simple questions about clients' businesses, using reference files.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Related Technology & Tools
- Public address PA systems
- Copy machines
- Intercom equipment
- Paging systems
- Telephone headsets
- Multiline telephone systems
- Premise branch exchange PBX equipment
- Video surveillance monitors
- Laser facsimile machines
- Alarm system monitors
- Telephone switchboards
- Personal computers
- Mobile radios
- Computer inkjet printers
- IBM Notes
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook