Will “Information Specialist” be Replaced By Robots? 🤔
100 % Chance of Automation
“Information Specialist” will definitely be replaced by robots.
This job is ranked #631 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- The SOC (Standard Occupational Classification) code is 43-2011.00
- The Mean Annual Wage in the U.S. is $ 29,720.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 90,910 people on this job
☝️ Information based on the reference occupation “Switchboard Operators, Including Answering Service”.
Also Known As…
- Switchboard Operators, Including Answering Service
- Telephone Operator
- Telecommunications Operator
- Telecommunications Clerk
- Switchboard Operator, Receptionist
- Switchboard Operator
- PBX Operator (Private Branch Exchange Operator)
- Communication Specialist
- CBX Operator
- Traffic Operator
- Traffic Observer
- Through Operator
- Test Operator
- Telephone Switchboard Operator
- Telephone Answering Service Operator
- Telegraph Office Telephone Clerk
- Tandem Operator
- Switching Clerk
- Switchboard Receptionist
- Switch Technician
- Route Clerk
- Private Branch Exchange Service Adviser
- Police District Switchboard Operator
- PBX Teacher
- Operators Teacher
- Line Technician
- Information Specialist
- Exchange Operator
- Desk Operator
- Complaint Operator
- Communication Coordinator
- Communication Center Operator
- Command and Control Specialist
- Combination Operator
- Central Communications Specialist
- Answering Service Telephone Operator
Tasks for “Information Specialist”
- Monitor alarm systems to ensure that secure conditions are maintained.
- Process incoming or outgoing mail, packages, or deliveries.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Answer simple questions about clients' businesses, using reference files.
- Complete forms for sales orders.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Keep records of calls placed and charges incurred.
- Stamp messages with time and date and file them appropriately.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Place telephone calls or arrange conference calls as instructed.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Contact security staff members when necessary, using radio-telephones.
- Relay or route written or verbal messages.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Record messages, suggesting rewording for clarity or conciseness.
Related Technology & Tools
- Copy machines
- Mobile radios
- Telephone headsets
- Premise branch exchange PBX equipment
- Telephone switchboards
- Intercom equipment
- Video surveillance monitors
- Paging systems
- Multiline telephone systems
- Personal computers
- Computer inkjet printers
- Laser facsimile machines
- Public address PA systems
- Alarm system monitors
- Microsoft Office
- Microsoft PowerPoint
- IBM Notes
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook