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Automation Risk Analysis

Will “Customer Specialist” be Automated?

Historical Context: Oxford Study (2013)

Ranked #201 of 702. Estimated risk: 18.0%

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AI Exposure Risk

54%

“Customer Specialist” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 54% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

22%

“Customer Specialist” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 22% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Public Relations Specialists, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Promote or create an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. May specialize in using social media.

Avg. Annual Salary $80,310
Avg. Hourly Wage $38.61
Available Jobs (US) 280,590
Job Title & Hierarchy Code (SOC) Public Relations Specialists #27-3031
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Public Relations Specialists”

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Core Skills & Abilities

  • Prepare or edit organizational publications, such as employee newsletters or stockholders' reports, for internal or external audiences.

  • Post and update content on the company's Web site and social media outlets.

  • Confer with production or support personnel to produce or coordinate production of advertisements or promotions.

  • Plan or direct development or communication of programs to maintain favorable public or stockholder perceptions of an organization's accomplishments, agenda, or environmental responsibility.

  • Coordinate public responses to environmental management incidents or conflicts.

  • Develop marketing campaigns for environmental technologies or services.

  • Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.

  • Plan or conduct market or public opinion research to test products or determine potential for product success, communicating results to client or management.

  • Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.

  • Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.

  • Purchase advertising space or time as required to promote client's product or agenda.

  • Prepare or deliver speeches to further public relations objectives.

  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.

  • Develop plans or materials to communicate organizational activities that are beneficial to the environment, public safety, or other important social issues.

  • Respond to requests for information from the media or designate an appropriate spokesperson or information source.

  • Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.

  • Coach client representatives in effective communication with the public or with employees.

  • Write press releases or other media communications to promote clients.

Technologies & Software

  • LexisNexis
  • Adobe Photoshop
  • Marketo Marketing Automation
  • Google Docs
  • Cascading style sheets CSS
  • Adobe Creative Cloud software
  • FileMaker Pro
  • Microsoft SharePoint
  • Myspace
  • Sora (OpenAI)
  • Apple QuickTime
  • ElevenLabs
  • Microsoft Excel
  • Adobe Illustrator
  • Perplexity AI
  • Cisco Webex
  • Udio
  • Nearpod
  • Oracle Business Intelligence Discoverer
  • Runway ML
  • Nova (Amazon)
  • Apple Keynote
  • Web browser software
  • Google
  • Google Ads
  • Adobe Acrobat Reader
  • Adobe Acrobat Writer
  • Qwen (Alibaba)
  • Microsoft Word
  • ParentSquare
  • Podcasting software
  • Adobe Dreamweaver
  • Microsoft Publisher
  • Canva
  • Apple macOS
  • Drupal
  • Cision CisionPoint
  • Facebook
  • Social media sites
  • Adobe After Effects
  • WordPress
  • Kimi (Moonshot AI)
  • Adobe InDesign
  • Microsoft Outlook
  • LoveArt AI
  • HubSpot software
  • Mentimeter
  • LogMeIn GoToWebinar
  • Apple iPhoto
  • Napkin AI
  • Apple Final Cut Express
  • DALL-E 3 (OpenAI)
  • Salesforce software
  • JamBoard
  • Airtable
  • DeepSeek
  • LinkedIn
  • ChatGPT (OpenAI)
  • Google Analytics
  • Apple Final Cut Pro
  • Adobe Acrobat
  • Microsoft Dynamics
  • Google Drive
  • Website management software
  • Suno AI
  • Adobe Firefly
  • Microsoft PowerPoint
  • Oracle Eloqua
  • Gemini for Workspace
  • Grok (xAI)
  • Wireshark
  • Recraft
  • Microsoft Office software
  • Blogging software
  • Google Slides
  • Adobe ActionScript
  • Microsoft Project
  • 3M Post-it App
  • Midjourney
  • Hypertext markup language HTML
  • YouTube
  • SmugMug Flickr
  • Slido interaction software
  • Mistral (Mistral AI)
  • Customer relationship management CRM software
  • CapCut AI
  • Instagram
  • Dynamic hypertext markup language DHTML
  • Blackbaud The Raiser's Edge
  • JavaScript
  • X (formerly Twitter)
  • Llama (Meta)
  • Extensible hypertext markup language XHTML
  • Gemini (Google)
  • Claude (Anthropic)
  • Computer laser printers
  • Multi-line telephone systems
  • Desktop computers
  • Laptop computers
  • Photocopying equipment
  • Personal computers