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Automation Risk Analysis

Will “Mortgage Clerk” be Automated?

Historical Context: Oxford Study (2013)

Ranked #563 of 702. Estimated risk: 92.0%

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AI Exposure Risk

62%

“Mortgage Clerk” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 62% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“Mortgage Clerk” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Loan Interviewers and Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Avg. Annual Salary $51,050
Avg. Hourly Wage $24.54
Available Jobs (US) 173,100
Job Title & Hierarchy Code (SOC) Loan Interviewers and Clerks #43-4131
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Loan Interviewers and Clerks”

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Core Skills & Abilities

  • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.

  • Interview loan applicants to obtain personal and financial data and to assist in completing applications.

  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.

  • Accept payment on accounts.

  • File and maintain loan records.

  • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.

  • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.

  • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

  • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.

  • Schedule and conduct closings of mortgage transactions.

  • Submit loan applications with recommendation for underwriting approval.

  • Verify and examine information and accuracy of loan application and closing documents.

  • Answer questions and advise customers regarding loans and transactions.

  • Present loan and repayment schedules to customers.

  • Check value of customer collateral to be held as loan security.

  • Establish credit limits and grant extensions of credit on overdue accounts.

  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

Technologies & Software

  • DeepSeek
  • Llama (Meta)
  • UiPath (RPA + AI)
  • Automated financial software
  • ChatGPT (OpenAI)
  • Fannie Mae Desktop Underwriter
  • Zapier AI
  • Microsoft PowerPoint
  • Microsoft Word
  • Gemini for Workspace
  • Grammarly AI
  • Kimi (Moonshot AI)
  • Nova (Amazon)
  • Microsoft Access
  • Claude (Anthropic)
  • Notion AI
  • Rockport Integrated Excel Underwriting
  • Grok (xAI)
  • Otter.ai
  • Microsoft Office software
  • Loan tracking software
  • Desktop publishing software
  • Microsoft Dynamics
  • Web browser software
  • Operating system software
  • Microsoft Outlook
  • Qwen (Alibaba)
  • Credit reporting software
  • Gemini (Google)
  • Microsoft Copilot
  • Perplexity AI
  • Lending software systems
  • Microsoft Excel
  • Encompass software
  • Software AG Underwriting Solution
  • Accounting software
  • Mistral (Mistral AI)
  • Microsoft Windows
  • Automated underwriting software
  • Napkin AI
  • Personal computers
  • Copy machines
  • Laser facsimile machines
  • Laptop computers
  • Computer inkjet printers
  • Document scanners
  • Printing calculators