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Automation Risk Analysis

Will “Mortgage Loan Processor” be Automated?

Historical Context: Oxford Study (2013)

Ranked #563 of 702. Estimated risk: 92.0%

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AI Exposure Risk

62%

“Mortgage Loan Processor” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 62% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“Mortgage Loan Processor” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Loan Interviewers and Clerks, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Avg. Annual Salary $51,050
Avg. Hourly Wage $24.54
Available Jobs (US) 173,100
Job Title & Hierarchy Code (SOC) Loan Interviewers and Clerks #43-4131
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Loan Interviewers and Clerks”

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Core Skills & Abilities

  • Submit loan applications with recommendation for underwriting approval.

  • Interview loan applicants to obtain personal and financial data and to assist in completing applications.

  • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.

  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

  • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.

  • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

  • Accept payment on accounts.

  • Verify and examine information and accuracy of loan application and closing documents.

  • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.

  • Establish credit limits and grant extensions of credit on overdue accounts.

  • Schedule and conduct closings of mortgage transactions.

  • Answer questions and advise customers regarding loans and transactions.

  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

  • Present loan and repayment schedules to customers.

  • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.

  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.

  • File and maintain loan records.

  • Check value of customer collateral to be held as loan security.

Technologies & Software

  • Zapier AI
  • Desktop publishing software
  • Mistral (Mistral AI)
  • Automated underwriting software
  • Otter.ai
  • Gemini (Google)
  • Perplexity AI
  • Microsoft Copilot
  • Microsoft Word
  • Microsoft Outlook
  • Automated financial software
  • Microsoft Access
  • Encompass software
  • Grok (xAI)
  • Web browser software
  • Kimi (Moonshot AI)
  • Nova (Amazon)
  • Rockport Integrated Excel Underwriting
  • Microsoft PowerPoint
  • Microsoft Windows
  • Loan tracking software
  • Lending software systems
  • Operating system software
  • Grammarly AI
  • Microsoft Excel
  • DeepSeek
  • Software AG Underwriting Solution
  • Llama (Meta)
  • Credit reporting software
  • Gemini for Workspace
  • Qwen (Alibaba)
  • UiPath (RPA + AI)
  • ChatGPT (OpenAI)
  • Microsoft Dynamics
  • Napkin AI
  • Microsoft Office software
  • Fannie Mae Desktop Underwriter
  • Notion AI
  • Accounting software
  • Claude (Anthropic)
  • Document scanners
  • Laptop computers
  • Laser facsimile machines
  • Computer inkjet printers
  • Printing calculators
  • Copy machines
  • Personal computers