-
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
-
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
-
Report overpayments, underpayments, and other irregularities.
-
Communicate with reinsurance brokers to obtain information necessary for processing claims.
-
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
-
Supervise claims adjusters to ensure that adjusters have followed proper methods.
-
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
-
Analyze information gathered by investigation and report findings and recommendations.
-
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
-
Prepare reports to be submitted to company's data processing department.
-
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
-
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
-
Collect evidence to support contested claims in court.
-
Examine titles to property to determine validity and act as company agent in transactions with property owners.
-
Attend mediations or trials.
-
Pay and process claims within designated authority level.
-
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
-
Resolve complex, severe exposure claims, using high service oriented file handling.
-
Investigate and assess damage to property and create or review property damage estimates.
-
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
-
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
-
Present cases and participate in their discussion at claim committee meetings.
-
Confer with legal counsel on claims requiring litigation.
-
Examine claims forms and other records to determine insurance coverage.
-
Conduct detailed bill reviews to implement sound litigation management and expense control.
-
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
-
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
-
Obtain credit information from banks and other credit services.
-
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.