Will “Desktop Support Technician” be Replaced By Robots? 🤔

3% Chance of Automation

“Desktop Support Technician” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Desktop Support Technician”

Analyze equipment performance records to determine the need for repair or replacement.
Maintain an inventory of parts for emergency repairs.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Train people in computer system use.
Confer with network users about how to solve existing system problems.
Coordinate with vendors and with company personnel to facilitate purchases.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Maintain logs related to network functions, as well as maintenance and repair records.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Load computer tapes and disks, and install software and printer paper or forms.
Perform routine network startup and shutdown procedures, and maintain control records.
Design, configure, and test computer hardware, networking software and operating system software.
Configure, monitor, and maintain email applications or virus protection software.
Perform data backups and disaster recovery operations.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Related Technology & Tools

Cable verifiers
Desktop computers
Wire crimpers
Optical spectrum analyzers
Tape libraries
Notebook computers
Asynchronous transfer mode ATM analyzers
Bit error rate testers BERT
Communications analyzers
Protocol analyzers
Powerline monitors
Punchdown tools
Load balancers
Power meters
Screwdrivers
Redundant array of independent disks RAID systems
Synchronous optical network SONET analyzers
Computer tool kits
Mainframe computers
Optical time domain reflectometers OTDR
Network analyzers
Network switches
T-Birds

Firewall software
Optical network management software
Remote monitoring software
IBM Cognos Impromptu
Microsoft .NET Framework
Packet tracing software
Red Hat WildFly
Structured query language SQL
Apache Cassandra
Quest BigBrother
Microsoft ActiveX
Blackbaud The Raiser's Edge
Systems and applications migration software
Common business oriented language COBOL
Enterprise application integration EAI software
Network and system vulnerability assessment software
SAP Business Objects
Automated installation software
Enterprise JavaBeans
Linux
Data entry software
LogMatrix NerveCenter
Ruby on Rails
Ubuntu
Hewlett Packard LoadRunner
Dynamic hypertext markup language DHTML
Multi-router traffic grapher MRTG software
Microsoft Visual Studio
Network and application load and performance testing software
Apache Subversion SVN
Apache Hadoop
Microsoft Office
Symantec
Extensible HyperText Markup Language XHTML
Network modeling, mapping, and analysis software
Management information base MIB software
Oracle PL/SQL
Sybase
Element management software
Qlik Tech QlikView
Online traffic calculator software
Splunk Enterprise
NoSQL
Microsoft Project
Practical extraction and reporting language Perl
Oracle Primavera Enterprise Project Portfolio Management
Root cause analysis software
Microsoft Visio
Encryption software
SAS
VMWare
IBM Notes
Computer aided design and drafting CADD software
Transact-SQL
Microsoft PowerPoint
Enterprise resource planning ERP software
NetSuite ERP
Zabbix
Dassault Systemes CATIA
SolarWinds
SAP Crystal Reports
IBM Director
IBM Domino
Configuration management software
Apache Tomcat
Nagios
Lavalys Everest
Access management software
Diagramming software
IBM Power Systems software
Oracle WebLogic Server
Atlassian JIRA
Symantec Ghost Solution Suite
Microsoft Excel
Oracle Hyperion
OpenService Open NerveCenter
Virtual local area network management software
Oracle JavaServer Pages JSP
FileMaker Pro
Domain name system DNS
C
Oracle JDBC
Network intrusion detection software
Network and component performance analysis software
Ethereal
Human resource management software HRMS
Oracle Java
Citrix
Job control language JCL
Extensible markup language XML
MicroStrategy
Eclipse IDE
Virtual network computing VNC software
Ruby
Blackboard
Microsoft Windows Sysprep
Hewlett-Packard HP Network Node Manager
Delphi Technology
Patch and update management software
Oracle Business Intelligence Enterprise Edition
Oracle E-Business Suite Financials
Network intrusion prevention systems NIPS
Adobe Systems Adobe Flash
Microsoft Visual Basic Scripting Edition VBScript
KornShell
Simple network management protocol SNMP software
Storage area network SAN software
Epic Systems
Command interpreters
Hewlett Packard HP-UX
JavaScript
Apache Solr
Remote desktop control software
Git
Ping Identity
UNIX
Network traffic flow monitoring and analysis software
Requirements management software
Secure shell SSH software
SAP
MySQL
Honeypot
Shell script
Root kit detection software
Relational database management software
AJAX
Network traffic probe software
Computer system diagnostics software
Security incident management software
Swift
Perforce Helix software
Network, server and operating system optimization software
Micromuse NetCool
Microsoft PowerShell
Customer information control system CICS
Oracle Net Manager
Password management software
PostgreSQL
Adexa eGPS Suite
Systems integration software
Intrusion prevention system IPS
Microsoft Dynamics
Microsoft SharePoint
IBM NetView
Operating system process control software
Microsoft Exchange Server
MongoDB
Apache Struts
System and data disaster recovery software
Teradata Database
PHP: Hypertext Preprocessor
Apache Hive
Network address management software
Help desk software
Computer based training software
Advanced business application programming ABAP
Python
Citrix XenApp
Adobe Systems Adobe Dreamweaver
ESRI ArcGIS software
IBM InfoSphere DataStage
Dynamic host configuration protocol DHCP
Virtual private networking VPN software
Integrated development environment IDE software
Cisco Systems CiscoWorks
Apache Pig
Microsoft Outlook
Oracle JD Edwards EnterpriseOne
Mac HelpMate
Microsoft SQL Server
Node.js
C++
TKSoftware
Dartware InterMapper
StataCorp Stata
Microsoft Publisher
Active directory software
Oracle Solaris
Network shutdown software
Hypertext markup language HTML
Network availability monitoring software
Adobe Systems Adobe Acrobat
Microsoft Visual Basic
Snort
Oracle Fusion Applications
Microsoft Windows Terminal Services Access Manager
C#
Tcpdump
Red Hat Enterprise Linux
LAMP Stack
Application management software
Microsoft Access
IBM WebSphere
Oracle PeopleSoft Financials
Network management software
Apache HTTP Server
Wireshark
McAfee
Drupal
Open source routing protocols OSPF
Packet filter software
Tivoli
Network addressable storage NAS software
Network documentation software
CA Erwin Data Modeler
Veritas NetBackup
Puppet
Oracle PeopleSoft
Quest Foglight
Microsoft SQL Server Reporting Services
Novell NetWare Management Station
Tableau
Apache Maven
Berkeley Internet Domain Name BIND
Microsoft Dynamics GP