Will “Desktop Support Technician” be Replaced By Robots? 🤔

3% Chance of Automation

“Desktop Support Technician” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Desktop Support Technician”

Design, configure, and test computer hardware, networking software and operating system software.
Configure, monitor, and maintain email applications or virus protection software.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Confer with network users about how to solve existing system problems.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance records to determine the need for repair or replacement.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Load computer tapes and disks, and install software and printer paper or forms.
Coordinate with vendors and with company personnel to facilitate purchases.
Maintain an inventory of parts for emergency repairs.
Maintain logs related to network functions, as well as maintenance and repair records.
Perform routine network startup and shutdown procedures, and maintain control records.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Train people in computer system use.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

Related Technology & Tools

Network switches
Power meters
Cable verifiers
T-Birds
Tape libraries
Synchronous optical network SONET analyzers
Load balancers
Desktop computers
Protocol analyzers
Asynchronous transfer mode ATM analyzers
Optical time domain reflectometers OTDR
Communications analyzers
Notebook computers
Bit error rate testers BERT
Computer tool kits
Wire crimpers
Network analyzers
Screwdrivers
Punchdown tools
Optical spectrum analyzers
Powerline monitors
Redundant array of independent disks RAID systems
Mainframe computers

Microsoft PowerShell
Oracle Business Intelligence Enterprise Edition
SAP Crystal Reports
Secure shell SSH software
LogMatrix NerveCenter
Quest BigBrother
Application management software
Novell NetWare Management Station
Berkeley Internet Domain Name BIND
Extensible markup language XML
Oracle JD Edwards EnterpriseOne
Blackboard
Relational database management software
Microsoft SQL Server
MongoDB
Active directory software
Microsoft Visual Basic
Enterprise resource planning ERP software
Adobe Systems Adobe Dreamweaver
Adobe Systems Adobe Acrobat
Password management software
Drupal
Tableau
Git
UNIX
Network management software
Apache Struts
Human resource management software HRMS
Customer information control system CICS
Network addressable storage NAS software
Network traffic probe software
LAMP Stack
Structured query language SQL
Tivoli
Oracle Net Manager
Network address management software
Apache Pig
Apache HTTP Server
Micromuse NetCool
Job control language JCL
IBM Domino
Epic Systems
Microsoft PowerPoint
Zabbix
Access management software
Blackbaud The Raiser's Edge
Apache Hive
Citrix
Command interpreters
Lavalys Everest
Mac HelpMate
Microsoft Office
VMWare
Network shutdown software
Microsoft Visual Studio
Multi-router traffic grapher MRTG software
Network and application load and performance testing software
Dassault Systemes CATIA
Ruby
ESRI ArcGIS software
Microsoft Dynamics
Network intrusion prevention systems NIPS
Systems and applications migration software
MicroStrategy
Microsoft SharePoint
Oracle Fusion Applications
Oracle Hyperion
Python
Virtual local area network management software
Microsoft Excel
Network modeling, mapping, and analysis software
Network and system vulnerability assessment software
Swift
Apache Maven
Simple network management protocol SNMP software
Ping Identity
Microsoft Dynamics GP
Symantec
TKSoftware
Enterprise application integration EAI software
Citrix XenApp
Intrusion prevention system IPS
FileMaker Pro
Delphi Technology
IBM Director
Advanced business application programming ABAP
Ruby on Rails
Extensible HyperText Markup Language XHTML
Dynamic host configuration protocol DHCP
Configuration management software
SAS
Dartware InterMapper
PHP: Hypertext Preprocessor
Atlassian JIRA
Microsoft Project
Data entry software
IBM NetView
Encryption software
Common business oriented language COBOL
Hypertext markup language HTML
System and data disaster recovery software
Eclipse IDE
Tcpdump
Adobe Systems Adobe Flash
Perforce Helix software
Microsoft Exchange Server
Wireshark
Cisco Systems CiscoWorks
Root cause analysis software
Requirements management software
Microsoft Publisher
Network traffic flow monitoring and analysis software
Hewlett Packard HP-UX
NoSQL
Apache Solr
Microsoft SQL Server Reporting Services
Storage area network SAN software
Shell script
Microsoft Visual Basic Scripting Edition VBScript
Security incident management software
Oracle PL/SQL
Operating system process control software
Symantec Ghost Solution Suite
Splunk Enterprise
SolarWinds
Dynamic hypertext markup language DHTML
Computer system diagnostics software
Hewlett Packard LoadRunner
Systems integration software
Domain name system DNS
Hewlett-Packard HP Network Node Manager
Practical extraction and reporting language Perl
NetSuite ERP
Virtual network computing VNC software
Quest Foglight
Diagramming software
Remote monitoring software
Network and component performance analysis software
IBM WebSphere
Apache Cassandra
Adexa eGPS Suite
Apache Hadoop
Teradata Database
KornShell
Oracle JDBC
Sybase
Firewall software
Open source routing protocols OSPF
IBM InfoSphere DataStage
Remote desktop control software
Oracle PeopleSoft
Oracle WebLogic Server
Oracle Java
Oracle Primavera Enterprise Project Portfolio Management
Oracle JavaServer Pages JSP
SAP
C
Management information base MIB software
C#
Snort
Virtual private networking VPN software
Honeypot
Network availability monitoring software
Online traffic calculator software
Root kit detection software
Qlik Tech QlikView
MySQL
Red Hat WildFly
PostgreSQL
IBM Notes
Oracle Solaris
Packet tracing software
SAP Business Objects
Oracle PeopleSoft Financials
Computer based training software
Network documentation software
AJAX
Microsoft Windows Sysprep
Puppet
Microsoft Access
Enterprise JavaBeans
Linux
IBM Power Systems software
Computer aided design and drafting CADD software
Node.js
Ubuntu
JavaScript
McAfee
Help desk software
Microsoft Outlook
IBM Cognos Impromptu
Network intrusion detection software
Apache Subversion SVN
Apache Tomcat
Red Hat Enterprise Linux
Ethereal
Element management software
Veritas NetBackup
Optical network management software
StataCorp Stata
Packet filter software
Microsoft Windows Terminal Services Access Manager
Automated installation software
CA Erwin Data Modeler
Microsoft ActiveX
Nagios
C++
Transact-SQL
Microsoft Visio
Integrated development environment IDE software
Patch and update management software
Microsoft .NET Framework
Network, server and operating system optimization software
Oracle E-Business Suite Financials
OpenService Open NerveCenter