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3% Chance of Automation
“Network Support Manager” will not be replaced by robots.
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Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Technical Support Specialist (IT Technical Support Specialist)
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Head of Computer Operations/Technical Services
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Network Support Manager”
- Confer with network users about how to solve existing system problems.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Maintain an inventory of parts for emergency repairs.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Train people in computer system use.
- Design, configure, and test computer hardware, networking software and operating system software.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Load computer tapes and disks, and install software and printer paper or forms.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Configure, monitor, and maintain email applications or virus protection software.
- Analyze equipment performance records to determine the need for repair or replacement.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Related Technology & Tools
- Powerline monitors
- Tape libraries
- Wire crimpers
- Desktop computers
- Load balancers
- Synchronous optical network SONET analyzers
- Optical spectrum analyzers
- Redundant array of independent disks RAID systems
- Cable verifiers
- Protocol analyzers
- Screwdrivers
- Notebook computers
- T-Birds
- Communications analyzers
- Mainframe computers
- Power meters
- Computer tool kits
- Network switches
- Network analyzers
- Punchdown tools
- Bit error rate testers BERT
- Asynchronous transfer mode ATM analyzers
- Optical time domain reflectometers OTDR
- Nagios
- Automated installation software
- Quest Foglight
- UNIX
- Red Hat Enterprise Linux
- Ubuntu
- Network and application load and performance testing software
- Network addressable storage NAS software
- IBM Domino
- Human resource management software HRMS
- McAfee
- Computer aided design and drafting CADD software
- Microsoft Visual Basic Scripting Edition VBScript
- Virtual network computing VNC software
- Root kit detection software
- MongoDB
- IBM Cognos Impromptu
- ESRI ArcGIS software
- Oracle JD Edwards EnterpriseOne
- Qlik Tech QlikView
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- SAS
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- Requirements management software
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- Secure shell SSH software
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- IBM Power Systems software
- Root cause analysis software
- Snort
- Drupal
- Common business oriented language COBOL
- Oracle PeopleSoft Financials
- MySQL
- Integrated development environment IDE software
- Oracle E-Business Suite Financials
- Oracle WebLogic Server
- Wireshark
- Network management software
- Oracle Solaris
- C#
- Diagramming software
- Data entry software
- Domain name system DNS
- Mac HelpMate
- Puppet
- Microsoft Visio
- IBM WebSphere
- Command interpreters
- Blackbaud The Raiser's Edge
- Packet filter software
- Swift
- Quest BigBrother
- Oracle JavaServer Pages JSP
- Storage area network SAN software
- Microsoft Excel
- FileMaker Pro
- Computer system diagnostics software
- Atlassian JIRA
- Network intrusion prevention systems NIPS
- Relational database management software
- Apache Hive
- Symantec
- Network and system vulnerability assessment software
- Adexa eGPS Suite
- C
- Splunk Enterprise
- Simple network management protocol SNMP software
- Delphi Technology
- Ethereal
- Operating system process control software
- Network availability monitoring software
- Microsoft Outlook
- Hewlett-Packard HP Network Node Manager
- C++
- Berkeley Internet Domain Name BIND
- Hewlett Packard LoadRunner
- Oracle Primavera Enterprise Project Portfolio Management
- Open source routing protocols OSPF
- Systems integration software
- Oracle PeopleSoft
- Apache Pig
- Microsoft Office
- System and data disaster recovery software
- Microsoft Windows Terminal Services Access Manager
- Oracle JDBC
- LogMatrix NerveCenter
- Network intrusion detection software
- Microsoft PowerShell
- Enterprise JavaBeans
- MicroStrategy
- Ruby
- Apache Struts
- Apache Tomcat
- SAP
- Adobe Systems Adobe Dreamweaver
- Oracle Java
- Microsoft SQL Server Reporting Services
- Ruby on Rails
- KornShell
- SolarWinds
- Hewlett Packard HP-UX
- Apache Cassandra
- Oracle Fusion Applications
- Structured query language SQL
- Configuration management software
- PHP: Hypertext Preprocessor
- Apache Maven
- Remote monitoring software
- Node.js
- Symantec Ghost Solution Suite
- Network shutdown software
- Tivoli
- Zabbix
- Network, server and operating system optimization software
- Microsoft Dynamics GP
- Microsoft Dynamics
- Ping Identity
- LAMP Stack
- Microsoft Project
- Apache Subversion SVN
- Adobe Systems Adobe Flash
- Tcpdump
- Computer based training software
- Remote desktop control software
- Application management software
- Dynamic host configuration protocol DHCP
- Advanced business application programming ABAP
- Dassault Systemes CATIA
- CA Erwin Data Modeler
- Network and component performance analysis software
- Password management software
- Dynamic hypertext markup language DHTML
- Extensible HyperText Markup Language XHTML
- Optical network management software
- Network traffic flow monitoring and analysis software
- Microsoft SharePoint
- Intrusion prevention system IPS
- Citrix
- Systems and applications migration software
- Security incident management software
- Perforce Helix software
- IBM NetView
- Epic Systems
- Git
- Novell NetWare Management Station
- Packet tracing software
- Red Hat WildFly
- IBM InfoSphere DataStage
- Microsoft SQL Server
- Microsoft ActiveX
- Enterprise resource planning ERP software
- Micromuse NetCool
- Apache Solr
- Microsoft Publisher
- StataCorp Stata
- Encryption software
- Transact-SQL
- Python
- Tableau
- Linux
- Customer information control system CICS
- Online traffic calculator software
- Microsoft PowerPoint
- Hypertext markup language HTML
- Oracle PL/SQL
- Enterprise application integration EAI software
- Virtual local area network management software
- Microsoft Exchange Server
- TKSoftware
- Dartware InterMapper
- Veritas NetBackup
- Active directory software
- Network modeling, mapping, and analysis software
- Shell script
- Teradata Database
- Extensible markup language XML
- Microsoft .NET Framework
- Practical extraction and reporting language Perl
- Oracle Net Manager
- IBM Notes
- Blackboard
- Virtual private networking VPN software
- Microsoft Visual Basic
- Microsoft Windows Sysprep
- JavaScript
- Patch and update management software
- Adobe Systems Adobe Acrobat
- NetSuite ERP
- Citrix XenApp
- SAP Business Objects
- Network traffic probe software
- Oracle Hyperion
- Microsoft Visual Studio
- Firewall software
- Microsoft Access
- IBM Director
- Eclipse IDE
- Honeypot
- VMWare
- Apache Hadoop
- AJAX
- Apache HTTP Server
- Element management software
- Sybase
- OpenService Open NerveCenter
- Job control language JCL
- Network documentation software
- PostgreSQL
- SAP Crystal Reports
- Oracle Business Intelligence Enterprise Edition
- Multi-router traffic grapher MRTG software
- NoSQL
- Access management software