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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Engineer”

Maintain an inventory of parts for emergency repairs.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Train people in computer system use.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Perform routine network startup and shutdown procedures, and maintain control records.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Load computer tapes and disks, and install software and printer paper or forms.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Confer with network users about how to solve existing system problems.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Perform data backups and disaster recovery operations.
Maintain logs related to network functions, as well as maintenance and repair records.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Analyze equipment performance records to determine the need for repair or replacement.
Design, configure, and test computer hardware, networking software and operating system software.
Coordinate with vendors and with company personnel to facilitate purchases.

Related Technology & Tools

Notebook computers
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Cable verifiers
Tape libraries
T-Birds
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Mainframe computers
Bit error rate testers BERT
Network switches
Optical spectrum analyzers
Computer tool kits
Punchdown tools
Redundant array of independent disks RAID systems
Asynchronous transfer mode ATM analyzers
Screwdrivers
Desktop computers
Load balancers
Network analyzers
Optical time domain reflectometers OTDR
Wire crimpers
Powerline monitors

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Diagramming software
Job control language JCL
SAP
Optical network management software
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Root cause analysis software
Network intrusion prevention systems NIPS
Microsoft Visual Basic Scripting Edition VBScript
IBM Domino
Command interpreters
Microsoft Exchange Server
Ruby on Rails
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Network, server and operating system optimization software
Linux
Network traffic flow monitoring and analysis software
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SAP Business Objects
Tcpdump
Network documentation software
OpenService Open NerveCenter
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Network modeling, mapping, and analysis software
Simple network management protocol SNMP software
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SAS
Apache HTTP Server
Dynamic hypertext markup language DHTML
TKSoftware
Microsoft Visio
Apache Pig
Network shutdown software
Microsoft Windows Terminal Services Access Manager
Microsoft Dynamics GP
Encryption software
Apache Tomcat
Secure shell SSH software
Application management software
Lavalys Everest
Wireshark
Network intrusion detection software
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Perforce Helix software
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Microsoft Visual Studio
Zabbix
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Ruby
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Shell script
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Drupal
NetSuite ERP
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McAfee
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Microsoft PowerPoint
Mac HelpMate
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Customer information control system CICS
UNIX
Extensible HyperText Markup Language XHTML
Dynamic host configuration protocol DHCP
Adexa eGPS Suite
Systems integration software
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Node.js
Puppet
Microsoft Outlook
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Microsoft SQL Server
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Remote desktop control software
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Snort
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Blackboard
PHP: Hypertext Preprocessor
Microsoft Project
Network addressable storage NAS software
Berkeley Internet Domain Name BIND
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Dartware InterMapper
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Packet filter software
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Systems and applications migration software
Configuration management software
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Microsoft SQL Server Reporting Services
Management information base MIB software
Swift
Computer system diagnostics software
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Firewall software
Virtual local area network management software
Adobe Systems Adobe Acrobat
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Extensible markup language XML
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Network and system vulnerability assessment software
NoSQL
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Hypertext markup language HTML
Security incident management software
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KornShell
C++
Network availability monitoring software
MongoDB
Apache Cassandra
Blackbaud The Raiser's Edge
Relational database management software
Patch and update management software
Oracle PL/SQL
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Microsoft PowerShell
Novell NetWare Management Station
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Git
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Symantec
Automated installation software
Citrix
Apache Subversion SVN
Integrated development environment IDE software
Multi-router traffic grapher MRTG software
Oracle WebLogic Server
Apache Maven
Honeypot
Common business oriented language COBOL
IBM WebSphere
SolarWinds
Packet tracing software
MySQL
PostgreSQL
Structured query language SQL
Hewlett Packard LoadRunner
C
Teradata Database
Symantec Ghost Solution Suite
Microsoft SharePoint
Python
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Sybase
Computer based training software
Transact-SQL
Enterprise JavaBeans
Virtual private networking VPN software
Microsoft Dynamics
Nagios
Tableau
Open source routing protocols OSPF
Microsoft Visual Basic
Microsoft Access