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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Engineer”

Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain logs related to network functions, as well as maintenance and repair records.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Train people in computer system use.
Perform data backups and disaster recovery operations.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Load computer tapes and disks, and install software and printer paper or forms.
Design, configure, and test computer hardware, networking software and operating system software.
Maintain an inventory of parts for emergency repairs.
Coordinate with vendors and with company personnel to facilitate purchases.
Confer with network users about how to solve existing system problems.
Configure, monitor, and maintain email applications or virus protection software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Perform routine network startup and shutdown procedures, and maintain control records.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Analyze equipment performance records to determine the need for repair or replacement.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Related Technology & Tools

Network analyzers
Punchdown tools
Powerline monitors
Desktop computers
Notebook computers
Cable verifiers
Screwdrivers
Synchronous optical network SONET analyzers
Tape libraries
T-Birds
Communications analyzers
Power meters
Asynchronous transfer mode ATM analyzers
Computer tool kits
Bit error rate testers BERT
Protocol analyzers
Load balancers
Optical spectrum analyzers
Network switches
Optical time domain reflectometers OTDR
Mainframe computers
Redundant array of independent disks RAID systems
Wire crimpers

Eclipse IDE
Network, server and operating system optimization software
Lavalys Everest
MongoDB
Adobe Systems Adobe Dreamweaver
Novell NetWare Management Station
Microsoft PowerPoint
Automated installation software
IBM Notes
SAP Crystal Reports
IBM Power Systems software
Microsoft SQL Server
Network addressable storage NAS software
Hypertext markup language HTML
C
Ubuntu
Customer information control system CICS
Hewlett-Packard HP Network Node Manager
Dartware InterMapper
Symantec
Storage area network SAN software
Linux
Data entry software
Zabbix
Microsoft Dynamics
Apache HTTP Server
SAS
Network traffic probe software
Transact-SQL
Network and component performance analysis software
Help desk software
Practical extraction and reporting language Perl
Apache Maven
Dynamic hypertext markup language DHTML
Command interpreters
Epic Systems
Integrated development environment IDE software
ESRI ArcGIS software
Drupal
Patch and update management software
Ruby on Rails
Oracle Primavera Enterprise Project Portfolio Management
Optical network management software
Puppet
AJAX
Secure shell SSH software
Remote monitoring software
Oracle E-Business Suite Financials
Microsoft Office
Enterprise resource planning ERP software
Network intrusion detection software
Atlassian JIRA
Active directory software
Red Hat WildFly
Hewlett Packard HP-UX
Enterprise application integration EAI software
Symantec Ghost Solution Suite
Network documentation software
Systems integration software
Dynamic host configuration protocol DHCP
PHP: Hypertext Preprocessor
Qlik Tech QlikView
Quest Foglight
LogMatrix NerveCenter
Microsoft Visio
Cisco Systems CiscoWorks
Computer aided design and drafting CADD software
Multi-router traffic grapher MRTG software
Apache Struts
MicroStrategy
Systems and applications migration software
Citrix
Network shutdown software
Relational database management software
Network and system vulnerability assessment software
Application management software
Micromuse NetCool
Access management software
Microsoft Windows Sysprep
Tivoli
Apache Subversion SVN
Domain name system DNS
Operating system process control software
Nagios
SAP
Microsoft .NET Framework
System and data disaster recovery software
Shell script
Open source routing protocols OSPF
Oracle Net Manager
Common business oriented language COBOL
Management information base MIB software
Computer system diagnostics software
Berkeley Internet Domain Name BIND
Oracle Fusion Applications
Microsoft Visual Studio
Microsoft SharePoint
Microsoft Dynamics GP
Firewall software
SolarWinds
Virtual private networking VPN software
Splunk Enterprise
Element management software
LAMP Stack
C++
KornShell
Adexa eGPS Suite
Remote desktop control software
Microsoft SQL Server Reporting Services
IBM Director
Ruby
Online traffic calculator software
IBM Domino
Tableau
Microsoft Outlook
Security incident management software
Structured query language SQL
Ping Identity
Oracle PL/SQL
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Human resource management software HRMS
Oracle JD Edwards EnterpriseOne
Oracle JavaServer Pages JSP
TKSoftware
Microsoft Windows Terminal Services Access Manager
Microsoft Exchange Server
Network address management software
Oracle PeopleSoft
Oracle Business Intelligence Enterprise Edition
NoSQL
Network intrusion prevention systems NIPS
Apache Pig
Apache Solr
Oracle Hyperion
NetSuite ERP
Oracle Java
Microsoft Excel
Microsoft Access
Veritas NetBackup
Simple network management protocol SNMP software
Microsoft Publisher
Network availability monitoring software
MySQL
Requirements management software
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C#
StataCorp Stata
Network management software
Apache Cassandra
Advanced business application programming ABAP
Oracle PeopleSoft Financials
Snort
Virtual network computing VNC software
Job control language JCL
JavaScript
Ethereal
PostgreSQL
Packet tracing software
Teradata Database
UNIX
Wireshark
Virtual local area network management software
Extensible HyperText Markup Language XHTML
Sybase
Red Hat Enterprise Linux
CA Erwin Data Modeler
Enterprise JavaBeans
FileMaker Pro
Intrusion prevention system IPS
Password management software
Network modeling, mapping, and analysis software
Encryption software
Dassault Systemes CATIA
Citrix XenApp
Honeypot
Apache Hadoop
Root kit detection software
Tcpdump
Swift
SAP Business Objects
Git
OpenService Open NerveCenter
IBM Cognos Impromptu
Network traffic flow monitoring and analysis software
Blackbaud The Raiser's Edge
Microsoft Visual Basic Scripting Edition VBScript
Diagramming software
IBM NetView
Blackboard
Root cause analysis software
Delphi Technology
Adobe Systems Adobe Flash
Mac HelpMate
Microsoft ActiveX
Quest BigBrother
Hewlett Packard LoadRunner
Computer based training software
Oracle WebLogic Server
VMWare
Packet filter software
Apache Tomcat
Extensible markup language XML
Microsoft PowerShell
McAfee
IBM WebSphere
IBM InfoSphere DataStage
Node.js
Microsoft Project
Oracle Solaris
Configuration management software
Perforce Helix software
Apache Hive
Microsoft Visual Basic
Network and application load and performance testing software
Python