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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Technical Support Engineer”

Design, configure, and test computer hardware, networking software and operating system software.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance records to determine the need for repair or replacement.
Perform routine network startup and shutdown procedures, and maintain control records.
Train people in computer system use.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Load computer tapes and disks, and install software and printer paper or forms.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Coordinate with vendors and with company personnel to facilitate purchases.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain an inventory of parts for emergency repairs.
Confer with network users about how to solve existing system problems.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Perform data backups and disaster recovery operations.
Maintain logs related to network functions, as well as maintenance and repair records.

Related Technology & Tools

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Punchdown tools
Wire crimpers
Network analyzers
Screwdrivers
Asynchronous transfer mode ATM analyzers
Synchronous optical network SONET analyzers
Powerline monitors
Optical time domain reflectometers OTDR
Load balancers
Protocol analyzers
Optical spectrum analyzers
Bit error rate testers BERT
Desktop computers
Computer tool kits
Mainframe computers
Notebook computers
Redundant array of independent disks RAID systems
Cable verifiers
T-Birds

Linux
Enterprise resource planning ERP software
Root cause analysis software
Network addressable storage NAS software
Ruby on Rails
Apache Struts
Red Hat WildFly
SAP
Microsoft Visual Basic
Optical network management software
Microsoft Exchange Server
Microsoft Visual Studio
Configuration management software
Computer system diagnostics software
Human resource management software HRMS
Oracle JDBC
Microsoft ActiveX
Microsoft Windows Terminal Services Access Manager
Dynamic hypertext markup language DHTML
Customer information control system CICS
Oracle PeopleSoft Financials
Transact-SQL
Python
Computer aided design and drafting CADD software
Microsoft Dynamics
LogMatrix NerveCenter
IBM Power Systems software
OpenService Open NerveCenter
Quest BigBrother
Citrix XenApp
Ping Identity
Command interpreters
Patch and update management software
Network and component performance analysis software
Management information base MIB software
Tcpdump
Delphi Technology
Snort
Nagios
Adobe Systems Adobe Flash
Git
Network documentation software
Swift
Element management software
Intrusion prevention system IPS
Extensible markup language XML
SAP Business Objects
Lavalys Everest
Dartware InterMapper
SAS
Requirements management software
Shell script
Symantec
KornShell
Network modeling, mapping, and analysis software
Access management software
Microsoft SharePoint
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Integrated development environment IDE software
Honeypot
Apache HTTP Server
Micromuse NetCool
Packet filter software
Berkeley Internet Domain Name BIND
PostgreSQL
IBM NetView
SAP Crystal Reports
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Blackboard
SolarWinds
Extensible HyperText Markup Language XHTML
Hewlett-Packard HP Network Node Manager
Network intrusion prevention systems NIPS
Node.js
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Microsoft PowerPoint
Microsoft Publisher
IBM WebSphere
Splunk Enterprise
Active directory software
Veritas NetBackup
Network, server and operating system optimization software
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Microsoft PowerShell
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Network and system vulnerability assessment software
UNIX
Common business oriented language COBOL
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Relational database management software
Data entry software
Microsoft Access
StataCorp Stata
Perforce Helix software
Domain name system DNS
Microsoft .NET Framework
FileMaker Pro
AJAX
Eclipse IDE
Apache Pig
Microsoft Visual Basic Scripting Edition VBScript
Storage area network SAN software
Apache Cassandra
Apache Subversion SVN
Firewall software
Apache Hadoop
MongoDB
Network and application load and performance testing software
Simple network management protocol SNMP software
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Zabbix
Advanced business application programming ABAP
Online traffic calculator software
IBM Notes
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Enterprise application integration EAI software
Encryption software
Citrix
Oracle JavaServer Pages JSP
Secure shell SSH software
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Microsoft Dynamics GP
Network intrusion detection software
Apache Maven
Network traffic probe software
C++
Red Hat Enterprise Linux
JavaScript
Job control language JCL
NoSQL
Systems integration software
Help desk software
Wireshark
Virtual private networking VPN software
Oracle Business Intelligence Enterprise Edition
Oracle PL/SQL
Remote desktop control software
Hewlett Packard HP-UX
Blackbaud The Raiser's Edge
Ruby
Ubuntu
CA Erwin Data Modeler
PHP: Hypertext Preprocessor
Hewlett Packard LoadRunner
C#
Microsoft Office
Microsoft SQL Server Reporting Services
Oracle E-Business Suite Financials
Virtual network computing VNC software
Password management software
Epic Systems
Microsoft SQL Server
Mac HelpMate
Microsoft Windows Sysprep
Network management software
Network address management software
Microsoft Excel
TKSoftware
VMWare
Cisco Systems CiscoWorks
Automated installation software
Tivoli
Ethereal
Network traffic flow monitoring and analysis software
Apache Tomcat
Microsoft Visio
ESRI ArcGIS software
C
Root kit detection software
Open source routing protocols OSPF
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Security incident management software
McAfee
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Enterprise JavaBeans
Network availability monitoring software
Tableau
Symantec Ghost Solution Suite
Multi-router traffic grapher MRTG software
Network shutdown software
Systems and applications migration software
LAMP Stack
Oracle Primavera Enterprise Project Portfolio Management
Oracle Solaris
Packet tracing software
System and data disaster recovery software
Remote monitoring software
Dynamic host configuration protocol DHCP
Oracle Java
Computer based training software
Practical extraction and reporting language Perl
Drupal
Structured query language SQL
Adexa eGPS Suite
Adobe Systems Adobe Dreamweaver
MicroStrategy
Microsoft Project
Apache Solr
Diagramming software
Puppet
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Operating system process control software
Hypertext markup language HTML
Teradata Database
Virtual local area network management software
Adobe Systems Adobe Acrobat
NetSuite ERP
Microsoft Outlook
Qlik Tech QlikView
Application management software