Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔

3% Chance of Automation

“Information Technology Support Specialist (IT Support Specialist)” will not be replaced by robots.

This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Information Technology Support Specialist (IT Support Specialist)”

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform data backups and disaster recovery operations.
Design, configure, and test computer hardware, networking software and operating system software.
Confer with network users about how to solve existing system problems.
Configure, monitor, and maintain email applications or virus protection software.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Train people in computer system use.
Perform routine network startup and shutdown procedures, and maintain control records.
Load computer tapes and disks, and install software and printer paper or forms.
Maintain an inventory of parts for emergency repairs.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Analyze equipment performance records to determine the need for repair or replacement.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Coordinate with vendors and with company personnel to facilitate purchases.
Maintain logs related to network functions, as well as maintenance and repair records.

Related Technology & Tools

Desktop computers
Cable verifiers
Punchdown tools
Computer tool kits
Notebook computers
Protocol analyzers
Communications analyzers
Optical time domain reflectometers OTDR
Tape libraries
Screwdrivers
T-Birds
Asynchronous transfer mode ATM analyzers
Network switches
Wire crimpers
Synchronous optical network SONET analyzers
Bit error rate testers BERT
Redundant array of independent disks RAID systems
Load balancers
Powerline monitors
Mainframe computers
Network analyzers
Optical spectrum analyzers
Power meters

Oracle PL/SQL
OpenService Open NerveCenter
Security incident management software
MongoDB
Red Hat WildFly
Apache HTTP Server
Network availability monitoring software
Oracle JavaServer Pages JSP
Eclipse IDE
Honeypot
Oracle Business Intelligence Enterprise Edition
Citrix XenApp
Oracle E-Business Suite Financials
Sybase
Network addressable storage NAS software
Cisco Systems CiscoWorks
IBM InfoSphere DataStage
Microsoft PowerShell
Enterprise JavaBeans
ESRI ArcGIS software
Microsoft Exchange Server
Oracle JD Edwards EnterpriseOne
Blackboard
VMWare
Practical extraction and reporting language Perl
Ethereal
Ruby
Linux
Apache Pig
Adobe Systems Adobe Flash
IBM Domino
Network address management software
Open source routing protocols OSPF
Management information base MIB software
Relational database management software
Microsoft ActiveX
Microsoft SQL Server Reporting Services
Integrated development environment IDE software
Network and application load and performance testing software
Hypertext markup language HTML
Mac HelpMate
Job control language JCL
Network, server and operating system optimization software
Epic Systems
MicroStrategy
Splunk Enterprise
TKSoftware
Computer aided design and drafting CADD software
Microsoft Office
Oracle Hyperion
Data entry software
Apache Cassandra
Password management software
Berkeley Internet Domain Name BIND
Oracle WebLogic Server
Microsoft .NET Framework
Structured query language SQL
Packet filter software
Apache Subversion SVN
Microsoft Visio
FileMaker Pro
Adexa eGPS Suite
Firewall software
C++
Enterprise application integration EAI software
Extensible HyperText Markup Language XHTML
C
Qlik Tech QlikView
Microsoft Dynamics GP
Wireshark
Element management software
Tcpdump
IBM Notes
MySQL
Drupal
Active directory software
Application management software
Command interpreters
Zabbix
Remote monitoring software
Microsoft Dynamics
Ruby on Rails
Adobe Systems Adobe Dreamweaver
Veritas NetBackup
Microsoft SharePoint
NoSQL
Optical network management software
Perforce Helix software
Operating system process control software
Systems integration software
Quest Foglight
Network management software
Ubuntu
Dynamic hypertext markup language DHTML
Oracle Java
Advanced business application programming ABAP
Network and system vulnerability assessment software
Symantec
Microsoft Windows Sysprep
Computer system diagnostics software
Oracle Solaris
Tableau
SAS
McAfee
IBM WebSphere
Apache Tomcat
Secure shell SSH software
Customer information control system CICS
Novell NetWare Management Station
SAP Crystal Reports
LogMatrix NerveCenter
Extensible markup language XML
Domain name system DNS
Virtual local area network management software
Storage area network SAN software
Automated installation software
Requirements management software
Oracle Fusion Applications
CA Erwin Data Modeler
Remote desktop control software
Dartware InterMapper
Adobe Systems Adobe Acrobat
KornShell
Transact-SQL
Swift
Micromuse NetCool
Blackbaud The Raiser's Edge
SAP
Network documentation software
Microsoft SQL Server
Tivoli
Shell script
Teradata Database
Root kit detection software
Hewlett Packard LoadRunner
Configuration management software
Oracle Primavera Enterprise Project Portfolio Management
SolarWinds
Virtual network computing VNC software
Virtual private networking VPN software
Microsoft Visual Basic
PHP: Hypertext Preprocessor
Apache Hive
Simple network management protocol SNMP software
Network and component performance analysis software
Hewlett Packard HP-UX
Encryption software
Delphi Technology
Dassault Systemes CATIA
Git
Python
Microsoft Outlook
Help desk software
Multi-router traffic grapher MRTG software
Access management software
System and data disaster recovery software
Ping Identity
Oracle PeopleSoft
Symantec Ghost Solution Suite
Enterprise resource planning ERP software
UNIX
NetSuite ERP
Apache Struts
Microsoft Publisher
Diagramming software
Online traffic calculator software
Hewlett-Packard HP Network Node Manager
Dynamic host configuration protocol DHCP
Apache Hadoop
Network intrusion detection software
C#
Microsoft PowerPoint
Microsoft Visual Basic Scripting Edition VBScript
IBM NetView
Network intrusion prevention systems NIPS
Atlassian JIRA
Microsoft Visual Studio
LAMP Stack
Microsoft Project
Puppet
Snort
Lavalys Everest
Oracle Net Manager
Network traffic flow monitoring and analysis software
StataCorp Stata
PostgreSQL
Nagios
IBM Power Systems software
Intrusion prevention system IPS
IBM Cognos Impromptu
Computer based training software
Apache Maven
Oracle PeopleSoft Financials
Quest BigBrother
Human resource management software HRMS
Red Hat Enterprise Linux
Apache Solr
JavaScript
IBM Director
Network traffic probe software
Microsoft Excel
Packet tracing software
Microsoft Windows Terminal Services Access Manager
Patch and update management software
Root cause analysis software
Common business oriented language COBOL
AJAX
Network modeling, mapping, and analysis software
Network shutdown software
Node.js
Oracle JDBC
Systems and applications migration software
Citrix
Microsoft Access
SAP Business Objects