Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔
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“Information Technology Support Specialist (IT Support Specialist)” will not be replaced by robots.
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Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Manager
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Technical Support Specialist (IT Technical Support Specialist)
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Head of Computer Operations/Technical Services
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Information Technology Support Specialist (IT Support Specialist)”
- Perform routine network startup and shutdown procedures, and maintain control records.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Train people in computer system use.
- Perform data backups and disaster recovery operations.
- Load computer tapes and disks, and install software and printer paper or forms.
- Design, configure, and test computer hardware, networking software and operating system software.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Maintain an inventory of parts for emergency repairs.
- Confer with network users about how to solve existing system problems.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Analyze equipment performance records to determine the need for repair or replacement.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Configure, monitor, and maintain email applications or virus protection software.
Related Technology & Tools
- Punchdown tools
- Powerline monitors
- Load balancers
- Notebook computers
- Protocol analyzers
- Power meters
- Optical spectrum analyzers
- Synchronous optical network SONET analyzers
- Network analyzers
- Cable verifiers
- Screwdrivers
- Network switches
- Mainframe computers
- Wire crimpers
- Communications analyzers
- Redundant array of independent disks RAID systems
- Asynchronous transfer mode ATM analyzers
- Tape libraries
- Computer tool kits
- Desktop computers
- T-Birds
- Optical time domain reflectometers OTDR
- Bit error rate testers BERT
- Microsoft Project
- C++
- Novell NetWare Management Station
- LogMatrix NerveCenter
- Security incident management software
- Blackboard
- Hewlett Packard LoadRunner
- Application management software
- Apache Tomcat
- Snort
- Microsoft Visual Studio
- Network management software
- FileMaker Pro
- MicroStrategy
- Adobe Systems Adobe Acrobat
- KornShell
- Zabbix
- Microsoft .NET Framework
- Oracle E-Business Suite Financials
- Relational database management software
- OpenService Open NerveCenter
- Oracle Business Intelligence Enterprise Edition
- Teradata Database
- SolarWinds
- Computer aided design and drafting CADD software
- IBM Domino
- Remote monitoring software
- Ruby
- Apache Subversion SVN
- Ethereal
- Ubuntu
- Apache Solr
- Practical extraction and reporting language Perl
- Virtual network computing VNC software
- Microsoft SharePoint
- Domain name system DNS
- SAS
- Network address management software
- ESRI ArcGIS software
- Virtual local area network management software
- Node.js
- Oracle PL/SQL
- Oracle JavaServer Pages JSP
- Dynamic hypertext markup language DHTML
- IBM Notes
- Network shutdown software
- Citrix
- Network addressable storage NAS software
- SAP Crystal Reports
- Network intrusion detection software
- Honeypot
- VMWare
- SAP Business Objects
- Apache Hive
- Red Hat Enterprise Linux
- Git
- Root kit detection software
- Tcpdump
- Apache Struts
- Computer based training software
- Microsoft Visio
- Ping Identity
- Extensible HyperText Markup Language XHTML
- SAP
- System and data disaster recovery software
- Oracle PeopleSoft
- Puppet
- LAMP Stack
- Automated installation software
- Apache HTTP Server
- Microsoft Publisher
- Oracle PeopleSoft Financials
- Linux
- Cisco Systems CiscoWorks
- TKSoftware
- Berkeley Internet Domain Name BIND
- Hypertext markup language HTML
- C
- Oracle JDBC
- Oracle Java
- Microsoft Outlook
- Microsoft SQL Server
- Network intrusion prevention systems NIPS
- Data entry software
- CA Erwin Data Modeler
- Network and system vulnerability assessment software
- MongoDB
- Enterprise JavaBeans
- IBM NetView
- Transact-SQL
- Oracle WebLogic Server
- PostgreSQL
- Structured query language SQL
- Systems integration software
- Tableau
- Microsoft Dynamics GP
- Quest BigBrother
- Remote desktop control software
- Blackbaud The Raiser's Edge
- Active directory software
- Atlassian JIRA
- IBM Cognos Impromptu
- Oracle JD Edwards EnterpriseOne
- C#
- StataCorp Stata
- Apache Maven
- Encryption software
- AJAX
- Storage area network SAN software
- Root cause analysis software
- Qlik Tech QlikView
- NetSuite ERP
- Help desk software
- Oracle Primavera Enterprise Project Portfolio Management
- Integrated development environment IDE software
- Network and application load and performance testing software
- Microsoft Windows Sysprep
- Hewlett Packard HP-UX
- Symantec Ghost Solution Suite
- Microsoft Excel
- Microsoft Visual Basic
- Element management software
- Delphi Technology
- Microsoft Office
- Password management software
- Multi-router traffic grapher MRTG software
- Network modeling, mapping, and analysis software
- Microsoft Windows Terminal Services Access Manager
- NoSQL
- Customer information control system CICS
- Optical network management software
- Hewlett-Packard HP Network Node Manager
- Sybase
- Oracle Fusion Applications
- Python
- Patch and update management software
- Veritas NetBackup
- Epic Systems
- Requirements management software
- Swift
- Apache Pig
- Nagios
- Packet filter software
- Dynamic host configuration protocol DHCP
- Systems and applications migration software
- Microsoft PowerShell
- Network availability monitoring software
- Drupal
- Splunk Enterprise
- Network and component performance analysis software
- Simple network management protocol SNMP software
- Job control language JCL
- Microsoft ActiveX
- Microsoft PowerPoint
- PHP: Hypertext Preprocessor
- Oracle Hyperion
- Advanced business application programming ABAP
- Network traffic probe software
- Symantec
- Wireshark
- Ruby on Rails
- Online traffic calculator software
- IBM Power Systems software
- Perforce Helix software
- Secure shell SSH software
- Firewall software
- Management information base MIB software
- Extensible markup language XML
- MySQL
- Dassault Systemes CATIA
- Configuration management software
- Open source routing protocols OSPF
- Apache Hadoop
- Enterprise application integration EAI software
- Lavalys Everest
- Citrix XenApp
- Network, server and operating system optimization software
- Access management software
- Shell script
- Microsoft SQL Server Reporting Services
- UNIX
- Human resource management software HRMS
- Eclipse IDE
- Adobe Systems Adobe Flash
- Dartware InterMapper
- Red Hat WildFly
- Network traffic flow monitoring and analysis software
- Computer system diagnostics software
- Network documentation software
- Microsoft Visual Basic Scripting Edition VBScript
- Quest Foglight
- Virtual private networking VPN software
- IBM Director
- Oracle Net Manager
- Apache Cassandra
- Microsoft Dynamics
- Command interpreters
- IBM WebSphere
- Microsoft Access
- Tivoli
- Mac HelpMate
- IBM InfoSphere DataStage
- Enterprise resource planning ERP software
- Diagramming software
- Intrusion prevention system IPS
- Adexa eGPS Suite
- Microsoft Exchange Server
- Adobe Systems Adobe Dreamweaver
- JavaScript
- Micromuse NetCool
- Common business oriented language COBOL
- Packet tracing software
- McAfee
- Oracle Solaris
- Operating system process control software