Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔
3% Chance of Automation
“Information Technology Support Specialist (IT Support Specialist)” will not be replaced by robots.
This job is ranked #109 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Manager
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Technical Support Specialist (IT Technical Support Specialist)
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Head of Computer Operations/Technical Services
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Information Technology Support Specialist (IT Support Specialist)”
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Confer with network users about how to solve existing system problems.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Train people in computer system use.
- Analyze equipment performance records to determine the need for repair or replacement.
- Perform data backups and disaster recovery operations.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Configure, monitor, and maintain email applications or virus protection software.
- Maintain an inventory of parts for emergency repairs.
- Design, configure, and test computer hardware, networking software and operating system software.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Load computer tapes and disks, and install software and printer paper or forms.
Related Technology & Tools
- Wire crimpers
- T-Birds
- Network switches
- Desktop computers
- Network analyzers
- Bit error rate testers BERT
- Mainframe computers
- Punchdown tools
- Cable verifiers
- Synchronous optical network SONET analyzers
- Power meters
- Load balancers
- Computer tool kits
- Powerline monitors
- Optical time domain reflectometers OTDR
- Screwdrivers
- Communications analyzers
- Redundant array of independent disks RAID systems
- Protocol analyzers
- Asynchronous transfer mode ATM analyzers
- Tape libraries
- Notebook computers
- Optical spectrum analyzers
- Zabbix
- Transact-SQL
- Apache Pig
- CA Erwin Data Modeler
- SAS
- Simple network management protocol SNMP software
- JavaScript
- Adobe Systems Adobe Acrobat
- Practical extraction and reporting language Perl
- Hewlett-Packard HP Network Node Manager
- Encryption software
- Symantec
- Adobe Systems Adobe Flash
- Patch and update management software
- Teradata Database
- Network and component performance analysis software
- Ping Identity
- Element management software
- Sybase
- Microsoft SharePoint
- Berkeley Internet Domain Name BIND
- Citrix
- Oracle Solaris
- MySQL
- KornShell
- C++
- AJAX
- Configuration management software
- Tableau
- Network management software
- NetSuite ERP
- Microsoft SQL Server
- Extensible markup language XML
- Automated installation software
- Systems and applications migration software
- Node.js
- Network modeling, mapping, and analysis software
- Oracle PeopleSoft Financials
- Microsoft Visual Basic
- Microsoft PowerPoint
- Packet tracing software
- Oracle E-Business Suite Financials
- Command interpreters
- Symantec Ghost Solution Suite
- Domain name system DNS
- Ruby
- Enterprise application integration EAI software
- Git
- Microsoft Dynamics GP
- Network intrusion detection software
- C
- Puppet
- Computer aided design and drafting CADD software
- Network availability monitoring software
- Operating system process control software
- Apache Maven
- Network intrusion prevention systems NIPS
- Network and application load and performance testing software
- Splunk Enterprise
- Requirements management software
- IBM InfoSphere DataStage
- Packet filter software
- Red Hat WildFly
- Active directory software
- IBM Notes
- Dartware InterMapper
- Oracle JD Edwards EnterpriseOne
- Computer based training software
- Delphi Technology
- Veritas NetBackup
- Structured query language SQL
- Microsoft Excel
- LogMatrix NerveCenter
- Relational database management software
- Data entry software
- Remote desktop control software
- Microsoft Exchange Server
- Virtual network computing VNC software
- TKSoftware
- Swift
- Oracle Primavera Enterprise Project Portfolio Management
- Apache Subversion SVN
- MicroStrategy
- Ruby on Rails
- Microsoft Visual Basic Scripting Edition VBScript
- Wireshark
- Microsoft Visual Studio
- Quest Foglight
- VMWare
- Hypertext markup language HTML
- Virtual private networking VPN software
- IBM Power Systems software
- Network, server and operating system optimization software
- Mac HelpMate
- IBM Domino
- Optical network management software
- IBM Cognos Impromptu
- SolarWinds
- Qlik Tech QlikView
- Microsoft .NET Framework
- Enterprise resource planning ERP software
- Atlassian JIRA
- Tivoli
- PostgreSQL
- Apache Cassandra
- Microsoft Access
- Microsoft SQL Server Reporting Services
- OpenService Open NerveCenter
- Microsoft Visio
- Hewlett Packard LoadRunner
- PHP: Hypertext Preprocessor
- Ubuntu
- Password management software
- Online traffic calculator software
- Virtual local area network management software
- Oracle PL/SQL
- Network traffic probe software
- C#
- Nagios
- Microsoft ActiveX
- Network documentation software
- Enterprise JavaBeans
- IBM Director
- Micromuse NetCool
- Dassault Systemes CATIA
- Perforce Helix software
- Citrix XenApp
- MongoDB
- Apache Hive
- Human resource management software HRMS
- Microsoft Dynamics
- Storage area network SAN software
- Advanced business application programming ABAP
- Intrusion prevention system IPS
- Apache Hadoop
- FileMaker Pro
- Network and system vulnerability assessment software
- StataCorp Stata
- Application management software
- Oracle JDBC
- Network traffic flow monitoring and analysis software
- Oracle Java
- Apache Tomcat
- Microsoft Windows Terminal Services Access Manager
- Quest BigBrother
- McAfee
- Linux
- Apache Solr
- Root kit detection software
- Microsoft Project
- Oracle Fusion Applications
- Multi-router traffic grapher MRTG software
- SAP Business Objects
- Novell NetWare Management Station
- Microsoft Publisher
- Ethereal
- Secure shell SSH software
- Oracle Hyperion
- Python
- Red Hat Enterprise Linux
- Blackboard
- Security incident management software
- Drupal
- LAMP Stack
- IBM WebSphere
- Blackbaud The Raiser's Edge
- Oracle JavaServer Pages JSP
- Root cause analysis software
- Customer information control system CICS
- Microsoft Office
- Open source routing protocols OSPF
- Network address management software
- Lavalys Everest
- IBM NetView
- Oracle Net Manager
- Shell script
- Computer system diagnostics software
- Cisco Systems CiscoWorks
- UNIX
- Adexa eGPS Suite
- Network shutdown software
- Apache Struts
- ESRI ArcGIS software
- Systems integration software
- Help desk software
- Epic Systems
- SAP Crystal Reports
- Oracle WebLogic Server
- Microsoft Outlook
- SAP
- Tcpdump
- Diagramming software
- Dynamic hypertext markup language DHTML
- System and data disaster recovery software
- Extensible HyperText Markup Language XHTML
- Snort
- NoSQL
- Microsoft PowerShell
- Access management software
- Management information base MIB software
- Apache HTTP Server
- Job control language JCL
- Honeypot
- Firewall software
- Microsoft Windows Sysprep
- Common business oriented language COBOL
- Adobe Systems Adobe Dreamweaver
- Dynamic host configuration protocol DHCP
- Integrated development environment IDE software
- Oracle PeopleSoft
- Oracle Business Intelligence Enterprise Edition
- Hewlett Packard HP-UX
- Remote monitoring software
- Eclipse IDE
- Network addressable storage NAS software