Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔

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“Information Technology Support Specialist (IT Support Specialist)” will not be replaced by robots.

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Job Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Job Details

The SOC (Standard Occupational Classification) code is 15-1142.00
The Mean Annual Wage in the U.S. is $ 84,500.00
The Mean Hourly Wage is $ 40.00
Currently, there are 376,820 people on this job

☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.

Also Known As…

Tasks for “Information Technology Support Specialist (IT Support Specialist)”

Maintain logs related to network functions, as well as maintenance and repair records.
Perform routine network startup and shutdown procedures, and maintain control records.
Perform data backups and disaster recovery operations.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Maintain an inventory of parts for emergency repairs.
Design, configure, and test computer hardware, networking software and operating system software.
Load computer tapes and disks, and install software and printer paper or forms.
Train people in computer system use.
Coordinate with vendors and with company personnel to facilitate purchases.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Analyze equipment performance records to determine the need for repair or replacement.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems.
Configure, monitor, and maintain email applications or virus protection software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Related Technology & Tools

Tape libraries
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Wire crimpers
Redundant array of independent disks RAID systems
Cable verifiers
T-Birds
Protocol analyzers
Computer tool kits
Optical time domain reflectometers OTDR
Load balancers
Desktop computers
Bit error rate testers BERT
Network switches
Asynchronous transfer mode ATM analyzers
Notebook computers
Synchronous optical network SONET analyzers
Optical spectrum analyzers
Powerline monitors
Mainframe computers
Power meters
Communications analyzers

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Optical network management software
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MongoDB
Puppet
Relational database management software
Microsoft Exchange Server
Microsoft Visual Basic
Microsoft Visual Studio
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Linux
Microsoft Excel
Red Hat Enterprise Linux
IBM NetView
Microsoft Visio
Virtual network computing VNC software
JavaScript
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Microsoft Publisher
Enterprise JavaBeans
Apache Subversion SVN
Apache Struts
Apache Cassandra
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Drupal
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Root kit detection software
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Job control language JCL
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Transact-SQL
C#
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Data entry software
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Swift
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Patch and update management software
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Git