Will “Services Case Manager” be Automated?

Core Skills & Abilities

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

• Recruit, interview, and hire or sign up volunteers and staff.

• Plan and administer budgets for programs, equipment, and support services.

• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

• Research and analyze member or community needs to determine program directions and goals.

• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

• Direct activities of professional and technical staff members and volunteers.

• Implement and evaluate staff, volunteer, or community training programs.

• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

• Direct fundraising activities and the preparation of public relations materials.

• Represent organizations in relations with governmental and media institutions.

• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

• Speak to community groups to explain and interpret agency purposes, programs, and policies.

• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.