Will “City Carrier Assistant (CCA)” be Automated?

Core Skills & Abilities

• Leave notices telling patrons where to collect mail that could not be delivered.

• Return incorrectly addressed mail to senders.

• Complete forms that notify publishers of address changes.

• Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.

• Scan labels on letters or parcels to confirm receipt.

• Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.

• Turn in money and receipts collected along mail routes.

• Provide customers with change of address cards and other forms.

• Meet schedules for the collection and return of mail.

• Record address changes and redirect mail for those addresses.

• Maintain accurate records of deliveries.

• Bundle mail in preparation for delivery or transportation to relay boxes.

• Hold mail for customers who are away from delivery locations.

• Sort mail for delivery, arranging it in delivery sequence.

• Sign for cash-on-delivery and registered mail before leaving the post office.

• Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.

• Return to the post office with mail collected from homes, businesses, and public mailboxes.

• Sell stamps and money orders.

• Answer customers' questions about postal services and regulations.

• Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.

• Register, certify, and insure parcels and letters.