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Handle customer complaints and take appropriate action to resolve them.
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Work with clients to identify their financial goals and to find ways of reaching those goals.
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Supervise loan personnel.
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Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
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Authorize or sign mail collection letters.
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Review loan agreements to ensure that they are complete and accurate according to policy.
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Inform individuals and groups about the financial assistance available to college or university students.
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Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
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Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.
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Submit applications to credit analysts for verification and recommendation.
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Maintain and review account records, updating and recategorizing them according to status changes.
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Review and update credit and loan files.
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Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
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Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.
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Assist in selection of financial award candidates using electronic databases to certify loan eligibility.
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Review accounts to determine write-offs for collection agencies.
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Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
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Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
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Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
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Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
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Analyze potential loan markets and develop referral networks to locate prospects for loans.
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Meet with applicants to obtain information for loan applications and to answer questions about the process.
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Review billing for accuracy.
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Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
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Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
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Confer with underwriters to resolve mortgage application problems.
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Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
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Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
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Compute payment schedules.
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Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.