-
Maintain and review account records, updating and recategorizing them according to status changes.
-
Review billing for accuracy.
-
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
-
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.
-
Authorize or sign mail collection letters.
-
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
-
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
-
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
-
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
-
Review accounts to determine write-offs for collection agencies.
-
Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.
-
Work with clients to identify their financial goals and to find ways of reaching those goals.
-
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
-
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
-
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
-
Analyze potential loan markets and develop referral networks to locate prospects for loans.
-
Supervise loan personnel.
-
Confer with underwriters to resolve mortgage application problems.
-
Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
-
Handle customer complaints and take appropriate action to resolve them.
-
Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
-
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.
-
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
-
Submit applications to credit analysts for verification and recommendation.
-
Review loan agreements to ensure that they are complete and accurate according to policy.
-
Inform individuals and groups about the financial assistance available to college or university students.
-
Compute payment schedules.
-
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
-
Meet with applicants to obtain information for loan applications and to answer questions about the process.
-
Review and update credit and loan files.