Will “Hotel Guest Service Agent” be Replaced By Robots? 🤔
0 % Chance of Automation
“Hotel Guest Service Agent” will never be replaced by robots.
This job is ranked #211 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Job Details
- The SOC (Standard Occupational Classification) code is 39-6012.00
- The Mean Annual Wage in the U.S. is $ 31,440.00
- The Mean Hourly Wage is $ 15.00
- Currently, there are 32,020 people on this job
☝️ Information based on the reference occupation “Concierges”.
Also Known As…
- Concierges
- Lobby Concierge
- Hotel Concierge
- Guest Service Supervisor
- Guest Service Agent
- Conference Concierge
- Concierge
- Club Concierge
- Chief Concierge
- Chef Concierge
- Activities Concierge
- Personal Assistant
- NCA Certified Concierge
- Hotel Lobby Concierge
- Hospitality Aide
- Head Concierge
- Chief Lifestyle Officer
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
Tasks for “Hotel Guest Service Agent”
- Arrange for the replacement of items lost by travelers.
- Make travel arrangements for sightseeing or other tours.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Perform office duties on a temporary basis when needed.
- Pick up and deliver items or run errands for guests.
- Clean and tidy hotel lounge.
- Provide food and beverage services to guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Arrange childcare services for guests.
- Arrange for interpreters or translators when patrons require such services.
- Receive, store, or deliver luggage or mail.
Related Technology & Tools
- Multiline telephone systems
- Laser facsimile machines
- Laptop computers
- Tablet computers
- Copy machines
- Desktop computers
- Smart phones
- Mobile radios
- Computer laser printers
- Billing software
- Web browser software
- Work scheduling software
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Data entry software
- Mapping software
- Microsoft Word
- Budgeting software
- Delphi Technology
- Microsoft Outlook
- Microsoft Publisher