Will “Hotel Guest Service Agent” be Replaced By Robots? 🤔
0 % Chance of Automation
“Hotel Guest Service Agent” will never be replaced by robots.
This job is ranked #211 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Job Details
- The SOC (Standard Occupational Classification) code is 39-6012.00
- The Mean Annual Wage in the U.S. is $ 31,440.00
- The Mean Hourly Wage is $ 15.00
- Currently, there are 32,020 people on this job
☝️ Information based on the reference occupation “Concierges”.
Also Known As…
- Concierges
- Lobby Concierge
- Hotel Concierge
- Guest Service Supervisor
- Guest Service Agent
- Conference Concierge
- Concierge
- Club Concierge
- Chief Concierge
- Chef Concierge
- Activities Concierge
- Personal Assistant
- NCA Certified Concierge
- Hotel Lobby Concierge
- Hospitality Aide
- Head Concierge
- Chief Lifestyle Officer
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
Tasks for “Hotel Guest Service Agent”
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Pick up and deliver items or run errands for guests.
- Clean and tidy hotel lounge.
- Provide food and beverage services to guests.
- Arrange for the replacement of items lost by travelers.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange childcare services for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Receive, store, or deliver luggage or mail.
- Arrange for interpreters or translators when patrons require such services.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Perform office duties on a temporary basis when needed.
- Provide directions to guests.
- Make travel arrangements for sightseeing or other tours.
Related Technology & Tools
- Smart phones
- Laser facsimile machines
- Copy machines
- Mobile radios
- Laptop computers
- Computer laser printers
- Multiline telephone systems
- Tablet computers
- Desktop computers
- Data entry software
- Microsoft Word
- Billing software
- Budgeting software
- Delphi Technology
- Work scheduling software
- Microsoft PowerPoint
- Microsoft Publisher
- Mapping software
- Microsoft Excel
- Web browser software
- Microsoft Office
- Microsoft Outlook