Will “Guest Service Agent” be Replaced By Robots? 🤔
0 % Chance of Automation
“Guest Service Agent” will never be replaced by robots.
This job is ranked #211 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Job Details
- The SOC (Standard Occupational Classification) code is 39-6012.00
- The Mean Annual Wage in the U.S. is $ 31,440.00
- The Mean Hourly Wage is $ 15.00
- Currently, there are 32,020 people on this job
☝️ Information based on the reference occupation “Concierges”.
Also Known As…
- Concierges
- Lobby Concierge
- Hotel Concierge
- Guest Service Supervisor
- Conference Concierge
- Concierge
- Club Concierge
- Chief Concierge
- Chef Concierge
- Activities Concierge
- Personal Assistant
- NCA Certified Concierge
- Hotel Lobby Concierge
- Hotel Guest Service Agent
- Hospitality Aide
- Head Concierge
- Guest Service Agent
- Chief Lifestyle Officer
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
Tasks for “Guest Service Agent”
- Arrange for the replacement of items lost by travelers.
- Provide food and beverage services to guests.
- Provide directions to guests.
- Arrange for interpreters or translators when patrons require such services.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Clean and tidy hotel lounge.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
Related Technology & Tools
- Smart phones
- Mobile radios
- Multiline telephone systems
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Copy machines
- Computer laser printers
- Tablet computers
- Delphi Technology
- Work scheduling software
- Microsoft Excel
- Microsoft Word
- Data entry software
- Budgeting software
- Microsoft Publisher
- Microsoft Office
- Microsoft Outlook
- Web browser software
- Billing software
- Mapping software
- Microsoft PowerPoint