Will “Guest Service Agent” be Replaced By Robots? 🤔
0 % Chance of Automation
“Guest Service Agent” will never be replaced by robots.
This job is ranked #211 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Job Details
- The SOC (Standard Occupational Classification) code is 39-6012.00
- The Mean Annual Wage in the U.S. is $ 31,440.00
- The Mean Hourly Wage is $ 15.00
- Currently, there are 32,020 people on this job
☝️ Information based on the reference occupation “Concierges”.
Also Known As…
- Concierges
- Lobby Concierge
- Hotel Concierge
- Guest Service Supervisor
- Guest Service Agent
- Conference Concierge
- Concierge
- Club Concierge
- Chief Concierge
- Chef Concierge
- Activities Concierge
- Personal Assistant
- NCA Certified Concierge
- Hotel Lobby Concierge
- Hotel Guest Service Agent
- Hospitality Aide
- Head Concierge
- Chief Lifestyle Officer
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
Tasks for “Guest Service Agent”
- Pick up and deliver items or run errands for guests.
- Make travel arrangements for sightseeing or other tours.
- Provide food and beverage services to guests.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Arrange childcare services for guests.
- Clean and tidy hotel lounge.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Arrange for interpreters or translators when patrons require such services.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
Related Technology & Tools
- Desktop computers
- Computer laser printers
- Smart phones
- Mobile radios
- Laptop computers
- Tablet computers
- Laser facsimile machines
- Copy machines
- Multiline telephone systems
- Microsoft PowerPoint
- Microsoft Word
- Budgeting software
- Microsoft Publisher
- Delphi Technology
- Web browser software
- Mapping software
- Microsoft Office
- Microsoft Outlook
- Billing software
- Work scheduling software
- Data entry software
- Microsoft Excel