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Automation Risk Analysis

Will “Customer Agent” be Automated?

Historical Context: Oxford Study (2013)

Ranked #74 of 702. Estimated risk: 1.6%

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AI Exposure Risk

58%

“Customer Agent” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

23%

“Customer Agent” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 23% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Securities, Commodities, and Financial Services Sales Agents, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.

Avg. Annual Salary $110,400
Avg. Hourly Wage $53.08
Available Jobs (US) 472,300
Job Title & Hierarchy Code (SOC) Securities, Commodities, and Financial Services Sales Agents #41-3031
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Securities, Commodities, and Financial Services Sales Agents”

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Core Skills & Abilities

  • Sell services or equipment, such as trusts, investments, or check processing services.

  • Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.

  • Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.

  • Price securities or commodities based on market conditions.

  • Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities.

  • Offer advice on the purchase or sale of particular securities.

  • Evaluate costs and revenue of agreements to determine continued profitability.

  • Develop financial plans, based on analysis of clients' financial status.

  • Contact prospective customers to present information and explain available services.

  • Complete sales order tickets and submit for processing of client-requested transactions.

  • Report all positions or trading results.

  • Explain stock market terms or trading practices to clients.

  • Discuss financial options with clients and keep them informed about transactions.

  • Keep accurate records of transactions.

  • Buy or sell stocks, bonds, commodity futures, foreign currencies, or other securities on behalf of investment dealers.

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.

  • Make bids or offers to buy or sell securities.

  • Identify opportunities or develop channels for purchase or sale of securities or commodities.

  • Agree on buying or selling prices at optimal levels for clients.

  • Prepare financial reports to monitor client or corporate finances.

  • Prepare and send requests for price quotations to all companies in a particular market.

  • Inform other traders, managers, or customers of market conditions, including volume, price, competition, or dynamics.

  • Supervise support staff and ensure proper execution of contracts.

  • Track and analyze factors that affect price movement, such as trade policies, weather conditions, political developments, or supply and demand changes.

  • Relay buy or sell orders to securities exchanges or to firm trading departments.

  • Monitor markets or positions.

  • Negotiate prices or contracts for securities or commodities sales or purchases.

  • Purchase or sell financial derivatives for customers.

  • Devise trading, option, or hedge strategies.

  • Calculate costs for billings or commissions.

Technologies & Software

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  • ChatGPT (OpenAI)
  • Microsoft Windows
  • Clari AI
  • FundCount Web
  • Claude (Anthropic)
  • Tradeweb Markets Tradeweb
  • Oracle Siebel CRM
  • Project management software
  • Scheduling software
  • Python
  • Charles River Development Charles River Investment Management System
  • Microsoft Visual Basic
  • The MathWorks MATLAB
  • Napkin AI
  • Telvent DTN ProphetX
  • Salesforce software
  • Triple Point Commodity XL
  • Trading Blox
  • Oracle Java
  • Thomson Reuters Tradeweb
  • LinkedIn
  • Microsoft Office software
  • Microsoft Outlook
  • Derivicom FinOptions XL
  • Kimi (Moonshot AI)
  • Sales analysis software
  • Oracle PeopleSoft
  • Microsoft Access
  • Microsoft Word
  • Leading Market Technologies EXPO
  • R
  • UNIX
  • AnalyzerXL
  • Microsoft Excel
  • Redi Enterprise Development Redi ERM
  • Nova (Amazon)
  • IBM Notes
  • CableSoft LiveWire Trader
  • Citi The Yield Book Calculator
  • Sage 50 Accounting
  • Mistral (Mistral AI)
  • Database management software
  • SAP software
  • Realm Business Solutions INSIGHT for ARGUS
  • Qwen (Alibaba)
  • Oracle PeopleSoft Financials
  • Microsoft Dynamics
  • Fixed income alternative trading systems ATS
  • Financial needs analysis software
  • Fund accounting software
  • Microsoft SharePoint
  • DeepSeek
  • Salesforce Einstein AI
  • Graphics software
  • FileMaker Pro
  • Customer relationship management CRM software
  • Linux
  • Email software
  • Meta Business AI
  • ADP/Vantra VOLTS
  • HubSpot AI
  • Imagine Software Imagine Trading System
  • Bloomberg Professional
  • CSI Complex Systems ClientTrade
  • Aspen Graphics Technical Analysis Software
  • Web-based trading systems
  • Multiple trading transaction systems
  • Customer information control system CICS
  • Oracle E-Business Suite Financials
  • Gemini for Workspace
  • CQG Integrated Client
  • Spreadsheet software
  • Microsoft Dynamics GP
  • Web browser software
  • Grok (xAI)
  • C++
  • AIQ Systems TradingExpert Pro
  • Gong.io
  • Web-based information systems
  • Drift (Conversational AI)
  • Knight BondPoint
  • Gemini (Google)
  • Llama (Meta)
  • Word processing software
  • Computer data input scanners
  • Laser facsimile machines
  • Mobile computing devices
  • Notebook computers
  • Photocopying equipment
  • Personal computers
  • Tablet computers
  • 10-key calculators
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems

Alternative Job Titles