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Automation Risk Analysis

Will “Customer Agent” be Automated?

Historical Context: Oxford Study (2013)

Ranked #74 of 702. Estimated risk: 1.6%

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AI Exposure Risk

58%

“Customer Agent” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

23%

“Customer Agent” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 23% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Securities, Commodities, and Financial Services Sales Agents, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.

Avg. Annual Salary $110,400
Avg. Hourly Wage $53.08
Available Jobs (US) 472,300
Job Title & Hierarchy Code (SOC) Securities, Commodities, and Financial Services Sales Agents #41-3031
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Securities, Commodities, and Financial Services Sales Agents”

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Core Skills & Abilities

  • Purchase or sell financial derivatives for customers.

  • Complete sales order tickets and submit for processing of client-requested transactions.

  • Develop financial plans, based on analysis of clients' financial status.

  • Identify opportunities or develop channels for purchase or sale of securities or commodities.

  • Report all positions or trading results.

  • Relay buy or sell orders to securities exchanges or to firm trading departments.

  • Calculate costs for billings or commissions.

  • Evaluate costs and revenue of agreements to determine continued profitability.

  • Prepare financial reports to monitor client or corporate finances.

  • Devise trading, option, or hedge strategies.

  • Inform other traders, managers, or customers of market conditions, including volume, price, competition, or dynamics.

  • Price securities or commodities based on market conditions.

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.

  • Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.

  • Offer advice on the purchase or sale of particular securities.

  • Supervise support staff and ensure proper execution of contracts.

  • Agree on buying or selling prices at optimal levels for clients.

  • Negotiate prices or contracts for securities or commodities sales or purchases.

  • Explain stock market terms or trading practices to clients.

  • Make bids or offers to buy or sell securities.

  • Track and analyze factors that affect price movement, such as trade policies, weather conditions, political developments, or supply and demand changes.

  • Contact prospective customers to present information and explain available services.

  • Keep accurate records of transactions.

  • Discuss financial options with clients and keep them informed about transactions.

  • Monitor markets or positions.

  • Sell services or equipment, such as trusts, investments, or check processing services.

  • Buy or sell stocks, bonds, commodity futures, foreign currencies, or other securities on behalf of investment dealers.

  • Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.

  • Prepare and send requests for price quotations to all companies in a particular market.

  • Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities.

Technologies & Software

  • Word processing software
  • Thomson Reuters Tradeweb
  • CQG Integrated Client
  • Microsoft Access
  • Project management software
  • Drift (Conversational AI)
  • Multiple trading transaction systems
  • AnalyzerXL
  • Oracle E-Business Suite Financials
  • IBM Notes
  • The MathWorks MATLAB
  • Graphics software
  • Bloomberg Professional
  • Linux
  • Microsoft Word
  • IBM Cognos Impromptu
  • FundCount Web
  • CableSoft LiveWire Trader
  • SAP software
  • AIQ Systems TradingExpert Pro
  • Meta Business AI
  • Clari AI
  • Email software
  • Microsoft Dynamics
  • Microsoft Excel
  • Tradeweb Markets Tradeweb
  • Napkin AI
  • Aspen Graphics Technical Analysis Software
  • R
  • Knight BondPoint
  • Nova (Amazon)
  • BondDesk Group Trader WorkStation
  • LinkedIn
  • Oracle PeopleSoft
  • Charles River Development Charles River Investment Management System
  • Gemini (Google)
  • Microsoft Outlook
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • FileMaker Pro
  • Spreadsheet software
  • ADP/Vantra VOLTS
  • Derivicom FinOptions XL
  • Microsoft Windows
  • Python
  • Kimi (Moonshot AI)
  • ChatGPT (OpenAI)
  • Customer relationship management CRM software
  • Calypso Technology Calypso Asset Management
  • Redi Enterprise Development Redi ERM
  • SunGard MicroHedge
  • HubSpot AI
  • Financial needs analysis software
  • Customer information control system CICS
  • DeepSeek
  • Claude (Anthropic)
  • Web-based information systems
  • Sales analysis software
  • Salesforce Einstein AI
  • Regulatory agency compliance software
  • Mistral (Mistral AI)
  • Leading Market Technologies EXPO
  • Gemini for Workspace
  • CSI Complex Systems ClientTrade
  • Llama (Meta)
  • Web-based trading systems
  • Fixed income alternative trading systems ATS
  • Telvent DTN ProphetX
  • Database management software
  • Scheduling software
  • Oracle Hyperion
  • C++
  • Microsoft Visual Basic
  • Grok (xAI)
  • Salesforce software
  • Microsoft Dynamics GP
  • Realm Business Solutions INSIGHT for ARGUS
  • Oracle Siebel CRM
  • Oracle Java
  • Oracle PeopleSoft Financials
  • Web browser software
  • Sage 50 Accounting
  • Imagine Software Imagine Trading System
  • Triple Point Commodity XL
  • Qwen (Alibaba)
  • Fund accounting software
  • Trading Blox
  • Gong.io
  • Citi The Yield Book Calculator
  • UNIX
  • Tablet computers
  • Computer data input scanners
  • Photocopying equipment
  • Laptop computers
  • Personal computers
  • Mobile computing devices
  • Desktop computers
  • 10-key calculators
  • Multi-line telephone systems
  • Notebook computers
  • Laser facsimile machines

Alternative Job Titles