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Automation Risk Analysis

Will “Customer Agent” be Automated?

Historical Context: Oxford Study (2013)

Ranked #74 of 702. Estimated risk: 1.6%

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AI Exposure Risk

58%

“Customer Agent” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 58% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

23%

“Customer Agent” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 23% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Securities, Commodities, and Financial Services Sales Agents, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.

Avg. Annual Salary $110,400
Avg. Hourly Wage $53.08
Available Jobs (US) 472,300
Job Title & Hierarchy Code (SOC) Securities, Commodities, and Financial Services Sales Agents #41-3031
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Securities, Commodities, and Financial Services Sales Agents”

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Core Skills & Abilities

  • Devise trading, option, or hedge strategies.

  • Purchase or sell financial derivatives for customers.

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.

  • Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.

  • Make bids or offers to buy or sell securities.

  • Keep accurate records of transactions.

  • Complete sales order tickets and submit for processing of client-requested transactions.

  • Prepare financial reports to monitor client or corporate finances.

  • Explain stock market terms or trading practices to clients.

  • Discuss financial options with clients and keep them informed about transactions.

  • Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.

  • Monitor markets or positions.

  • Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities.

  • Negotiate prices or contracts for securities or commodities sales or purchases.

  • Inform other traders, managers, or customers of market conditions, including volume, price, competition, or dynamics.

  • Evaluate costs and revenue of agreements to determine continued profitability.

  • Prepare and send requests for price quotations to all companies in a particular market.

  • Relay buy or sell orders to securities exchanges or to firm trading departments.

  • Offer advice on the purchase or sale of particular securities.

  • Track and analyze factors that affect price movement, such as trade policies, weather conditions, political developments, or supply and demand changes.

  • Identify opportunities or develop channels for purchase or sale of securities or commodities.

  • Price securities or commodities based on market conditions.

  • Report all positions or trading results.

  • Supervise support staff and ensure proper execution of contracts.

  • Calculate costs for billings or commissions.

  • Develop financial plans, based on analysis of clients' financial status.

  • Buy or sell stocks, bonds, commodity futures, foreign currencies, or other securities on behalf of investment dealers.

  • Agree on buying or selling prices at optimal levels for clients.

  • Sell services or equipment, such as trusts, investments, or check processing services.

  • Contact prospective customers to present information and explain available services.

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Alternative Job Titles