Will “Concierges” be Replaced By Robots? 🤔
0 % Chance of Automation
“Concierges” will never be replaced by robots.
This job is ranked #211 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Job Details
- The SOC (Standard Occupational Classification) code is 39-6012.00
- The Mean Annual Wage in the U.S. is $ 31,440.00
- The Mean Hourly Wage is $ 15.00
- Currently, there are 32,020 people on this job
Also Known As…
- Lobby Concierge
- Hotel Concierge
- Guest Service Supervisor
- Guest Service Agent
- Conference Concierge
- Concierge
- Club Concierge
- Chief Concierge
- Chef Concierge
- Activities Concierge
- Personal Assistant
- NCA Certified Concierge
- Hotel Lobby Concierge
- Hotel Guest Service Agent
- Hospitality Aide
- Head Concierge
- Chief Lifestyle Officer
- Chief Concierge (Head Concierge)
- Chef Concierge/Director of Guest Relations
Tasks for “Concierges”
- Provide food and beverage services to guests.
- Clean and tidy hotel lounge.
- Provide directions to guests.
- Pick up and deliver items or run errands for guests.
- Perform office duties on a temporary basis when needed.
- Arrange for interpreters or translators when patrons require such services.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange childcare services for guests.
- Arrange for the replacement of items lost by travelers.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Make travel arrangements for sightseeing or other tours.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Receive, store, or deliver luggage or mail.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Related Technology & Tools
- Desktop computers
- Mobile radios
- Multiline telephone systems
- Laser facsimile machines
- Copy machines
- Tablet computers
- Laptop computers
- Smart phones
- Computer laser printers
- Microsoft Office
- Work scheduling software
- Microsoft Excel
- Data entry software
- Budgeting software
- Microsoft Outlook
- Billing software
- Delphi Technology
- Microsoft PowerPoint
- Mapping software
- Microsoft Publisher
- Web browser software
- Microsoft Word