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Automation Risk Analysis

Will “Library Customer Service Clerk” be Automated?

Historical Context: Oxford Study (2013)

Ranked #616 of 702. Estimated risk: 95.0%

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AI Exposure Risk

51%

“Library Customer Service Clerk” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 51% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

39%

“Library Customer Service Clerk” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 39% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Library Assistants, Clerical, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Avg. Annual Salary $37,910
Avg. Hourly Wage $18.22
Available Jobs (US) 80,070
Job Title & Hierarchy Code (SOC) Library Assistants, Clerical #43-4121
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Library Assistants, Clerical”

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Core Skills & Abilities

  • Operate small branch libraries, under the direction of off-site librarian supervisors.

  • Process new materials including books, audio-visual materials, and computer software.

  • Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.

  • Answer routine inquiries and refer patrons in need of professional assistance to librarians.

  • Classify and catalog items according to content and purpose.

  • Operate and maintain audio-visual equipment.

  • Take action to deal with disruptive or problem patrons.

  • Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.

  • Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.

  • Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.

  • Inspect returned books for condition and due-date status and compute any applicable fines.

  • Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.

  • Design or maintain library web site and online catalogues.

  • Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers.

  • Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.

  • Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.

  • Enter and update patrons' records on computers.

  • Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment.

  • Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.

  • Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.

  • Assist in the preparation of book displays.

  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.

  • Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.

  • Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.

  • Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials.

  • Send out notices and accept fine payments for lost or overdue books.

  • Prepare library statistics reports.

  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems.

  • Plan or participate in library events and programs, such as story time with children.

  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.

  • Deliver and retrieve items to and from departments by hand or using push carts.

  • Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

Technologies & Software

  • ChatGPT (OpenAI)
  • Word processing software
  • DeepSeek
  • Microsoft Copilot
  • Cataloging software
  • Microsoft PowerPoint
  • Zapier AI
  • Grok (xAI)
  • Web browser software
  • Claude (Anthropic)
  • Napkin AI
  • Online Computer Library Center (OCLC) databases
  • WorldCat
  • Notion AI
  • C++
  • Recordkeeping software
  • Qwen (Alibaba)
  • Automated circulation systems
  • Microsoft Windows
  • Microsoft Office software
  • Microsoft Word
  • Database software
  • Grammarly AI
  • Gemini (Google)
  • Perplexity AI
  • Adobe Acrobat
  • UiPath (RPA + AI)
  • Microsoft Outlook
  • Gemini for Workspace
  • Video retrieval systems
  • Mistral (Mistral AI)
  • Nova (Amazon)
  • Adobe Photoshop
  • Llama (Meta)
  • Kimi (Moonshot AI)
  • Otter.ai
  • ResourceMate Plus
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Publisher
  • 10-key calculators
  • Multi-line telephone systems
  • Laser facsimile machines
  • Handheld calculators
  • Microfiche printers
  • Magnifiers
  • Bookmobiles
  • Personal readers
  • Multimedia projectors
  • Barcode scanners
  • Scanners
  • Multi function printers
  • Photocopying equipment
  • Cash registers
  • Digital cameras
  • Microfilm printers
  • Delivery vans
  • Laminating machines
  • Typewriters
  • Desktop computers
  • Braile embossers
  • Thermal book binders
  • Mail opening equipment
  • Video teleconferencing systems
  • Microfilm readers
  • Microfiche readers
  • Laser printers
  • Film projectors