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Automation Risk Analysis

Will “Library Customer Service Clerk” be Automated?

Historical Context: Oxford Study (2013)

Ranked #616 of 702. Estimated risk: 95.0%

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AI Exposure Risk

51%

“Library Customer Service Clerk” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 51% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

39%

“Library Customer Service Clerk” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 39% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Library Assistants, Clerical, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Avg. Annual Salary $37,910
Avg. Hourly Wage $18.22
Available Jobs (US) 80,070
Job Title & Hierarchy Code (SOC) Library Assistants, Clerical #43-4121
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Library Assistants, Clerical”

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Core Skills & Abilities

  • Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

  • Answer routine inquiries and refer patrons in need of professional assistance to librarians.

  • Assist in the preparation of book displays.

  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.

  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems.

  • Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.

  • Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.

  • Deliver and retrieve items to and from departments by hand or using push carts.

  • Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials.

  • Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.

  • Classify and catalog items according to content and purpose.

  • Take action to deal with disruptive or problem patrons.

  • Send out notices and accept fine payments for lost or overdue books.

  • Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.

  • Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.

  • Process new materials including books, audio-visual materials, and computer software.

  • Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.

  • Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.

  • Operate and maintain audio-visual equipment.

  • Plan or participate in library events and programs, such as story time with children.

  • Design or maintain library web site and online catalogues.

  • Operate small branch libraries, under the direction of off-site librarian supervisors.

  • Inspect returned books for condition and due-date status and compute any applicable fines.

  • Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment.

  • Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.

  • Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.

  • Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.

  • Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.

  • Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers.

  • Enter and update patrons' records on computers.

  • Prepare library statistics reports.

  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.

Technologies & Software

  • Perplexity AI
  • Gemini for Workspace
  • Microsoft Outlook
  • Adobe Photoshop
  • Online Computer Library Center (OCLC) databases
  • UiPath (RPA + AI)
  • DeepSeek
  • Gemini (Google)
  • Adobe Acrobat
  • Grok (xAI)
  • Microsoft Access
  • Web browser software
  • WorldCat
  • Nova (Amazon)
  • Microsoft Excel
  • Microsoft Copilot
  • Automated circulation systems
  • Word processing software
  • ResourceMate Plus
  • Microsoft Publisher
  • Microsoft Windows
  • Cataloging software
  • Kimi (Moonshot AI)
  • Mistral (Mistral AI)
  • C++
  • Otter.ai
  • Zapier AI
  • Recordkeeping software
  • Napkin AI
  • Microsoft Office software
  • Llama (Meta)
  • Microsoft Word
  • Grammarly AI
  • Microsoft PowerPoint
  • Video retrieval systems
  • Claude (Anthropic)
  • Database software
  • Qwen (Alibaba)
  • ChatGPT (OpenAI)
  • Notion AI
  • Laser facsimile machines
  • Desktop computers
  • Video teleconferencing systems
  • 10-key calculators
  • Digital cameras
  • Bookmobiles
  • Magnifiers
  • Photocopying equipment
  • Scanners
  • Handheld calculators
  • Braile embossers
  • Delivery vans
  • Multi function printers
  • Barcode scanners
  • Microfiche readers
  • Cash registers
  • Microfilm printers
  • Multi-line telephone systems
  • Mail opening equipment
  • Typewriters
  • Microfiche printers
  • Thermal book binders
  • Multimedia projectors
  • Personal readers
  • Laminating machines
  • Film projectors
  • Laser printers
  • Microfilm readers