Will “Call Center Operator” be Replaced By Robots? 🤔
96% Chance of Automation
“Call Center Operator” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Call Center Operator”
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- Schedule space or equipment for special programs and prepare lists of participants.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Keep a current record of staff members' whereabouts and availability.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Analyze data to determine answers to questions from customers or members of the public.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Related Technology & Tools
- Electric typewriters
- Personal computers
- Switchboards
- Scanners
- Public address PA systems
- Credit card processing machines
- Postage machines
- Dictation equipment
- Photocopying equipment
- Desktop computers
- Multi-line telephone systems
- Filing Cabinets
- Data input scanners
- Handheld calculators
- Laser facsimile machines
- Multi-line switchboards
- Medical condition coding software
- Email software
- Automated information system software
- HMS
- IBM Check Processing Control System CPSC
- Desktop publishing software
- Microsoft Publisher
- Electronic health record EHR software
- Filing system software
- Web browser software
- Medical procedure coding software
- Electronic calendar management software
- McKesson Lytec
- Bookkeeping software
- Customer relationship management CRM software
- Microsoft Office
- GE Healthcare Centricity EMR
- Microsoft Office SharePoint Server MOSS
- Intuit QuickBooks
- Microsoft Word
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- St. Paul Travelers e-CARMA
- Alpha Software Alpha Five
- Corel WordPerfect
- IBM Notes
- Microsoft Excel
- Claim processing system software
- Microsoft Outlook
- Billing software
- Database software
- Microsoft PowerPoint
- Appointment scheduling software