Will “Telephone Information Clerk” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Information Clerk” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Information Clerk”
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Keep a current record of staff members' whereabouts and availability.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule space or equipment for special programs and prepare lists of participants.
- Hear and resolve complaints from customers or the public.
- Schedule appointments and maintain and update appointment calendars.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Analyze data to determine answers to questions from customers or members of the public.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Related Technology & Tools
- Filing Cabinets
- Photocopying equipment
- Multi-line telephone systems
- Laser facsimile machines
- Dictation equipment
- Public address PA systems
- Handheld calculators
- Desktop computers
- Electric typewriters
- Personal computers
- Scanners
- Postage machines
- Switchboards
- Data input scanners
- Multi-line switchboards
- Credit card processing machines
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Electronic health record EHR software
- Claim processing system software
- Corel WordPerfect
- Microsoft Outlook
- Medical condition coding software
- Microsoft Word
- GE Healthcare Centricity EMR
- Appointment scheduling software
- St. Paul Travelers e-CARMA
- Microsoft PowerPoint
- Microsoft Office
- Electronic calendar management software
- Web browser software
- Desktop publishing software
- IBM Check Processing Control System CPSC
- HMS
- Medical procedure coding software
- Bookkeeping software
- Filing system software
- Email software
- Automated information system software
- McKesson Lytec
- Microsoft Publisher
- IBM Notes
- Microsoft Office SharePoint Server MOSS
- Database software
- Microsoft Excel
- Intuit QuickBooks
- Customer relationship management CRM software
- Alpha Software Alpha Five
- Billing software