Will “Telephone Answerer” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Answerer” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Answerer”
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Analyze data to determine answers to questions from customers or members of the public.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Schedule appointments and maintain and update appointment calendars.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Keep a current record of staff members' whereabouts and availability.
- Schedule space or equipment for special programs and prepare lists of participants.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Related Technology & Tools
- Handheld calculators
- Personal computers
- Postage machines
- Laser facsimile machines
- Data input scanners
- Public address PA systems
- Electric typewriters
- Photocopying equipment
- Desktop computers
- Switchboards
- Scanners
- Dictation equipment
- Multi-line telephone systems
- Credit card processing machines
- Filing Cabinets
- Multi-line switchboards
- Microsoft Publisher
- Intuit QuickBooks
- Database software
- Bookkeeping software
- Electronic calendar management software
- Corel WordPerfect
- McKesson Lytec
- Microsoft PowerPoint
- Microsoft Outlook
- Medical condition coding software
- IBM Check Processing Control System CPSC
- St. Paul Travelers e-CARMA
- Claim processing system software
- Automated information system software
- Medical procedure coding software
- Alpha Software Alpha Five
- Filing system software
- IBM Notes
- Microsoft Word
- Appointment scheduling software
- Desktop publishing software
- GE Healthcare Centricity EMR
- Electronic health record EHR software
- Email software
- Web browser software
- Microsoft Office
- Microsoft Office SharePoint Server MOSS
- Billing software
- HMS
- Customer relationship management CRM software
- Microsoft Excel
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS