Will “Telephone Answerer” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Answerer” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Answerer”
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- File and maintain records.
- Hear and resolve complaints from customers or the public.
- Schedule appointments and maintain and update appointment calendars.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Analyze data to determine answers to questions from customers or members of the public.
- Keep a current record of staff members' whereabouts and availability.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Related Technology & Tools
- Laser facsimile machines
- Dictation equipment
- Electric typewriters
- Public address PA systems
- Desktop computers
- Data input scanners
- Filing Cabinets
- Postage machines
- Scanners
- Credit card processing machines
- Photocopying equipment
- Personal computers
- Multi-line switchboards
- Switchboards
- Handheld calculators
- Multi-line telephone systems
- Microsoft Office SharePoint Server MOSS
- Medical procedure coding software
- IBM Check Processing Control System CPSC
- Microsoft Office
- Email software
- Web browser software
- Electronic calendar management software
- St. Paul Travelers e-CARMA
- Customer relationship management CRM software
- Bookkeeping software
- Microsoft PowerPoint
- Electronic health record EHR software
- Automated information system software
- McKesson Lytec
- Microsoft Excel
- HMS
- GE Healthcare Centricity EMR
- Alpha Software Alpha Five
- Desktop publishing software
- Microsoft Publisher
- Microsoft Word
- Database software
- IBM Notes
- Appointment scheduling software
- Corel WordPerfect
- Filing system software
- Medical condition coding software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Microsoft Outlook
- Intuit QuickBooks
- Billing software
- Claim processing system software