Will “Receptionists and Information Clerks” be Replaced By Robots? 🤔
96% Chance of Automation
“Receptionists and Information Clerks” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
Also Known As…
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Receptionists and Information Clerks”
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Schedule appointments and maintain and update appointment calendars.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Keep a current record of staff members' whereabouts and availability.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Receive payment and record receipts for services.
- File and maintain records.
- Hear and resolve complaints from customers or the public.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Schedule space or equipment for special programs and prepare lists of participants.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Analyze data to determine answers to questions from customers or members of the public.
Related Technology & Tools
- Multi-line switchboards
- Data input scanners
- Public address PA systems
- Dictation equipment
- Switchboards
- Laser facsimile machines
- Multi-line telephone systems
- Personal computers
- Desktop computers
- Photocopying equipment
- Postage machines
- Handheld calculators
- Credit card processing machines
- Filing Cabinets
- Scanners
- Electric typewriters
- Bookkeeping software
- McKesson Lytec
- Microsoft Excel
- Customer relationship management CRM software
- St. Paul Travelers e-CARMA
- Microsoft Office SharePoint Server MOSS
- Appointment scheduling software
- HMS
- IBM Notes
- Corel WordPerfect
- Automated information system software
- Microsoft Outlook
- Intuit QuickBooks
- Electronic health record EHR software
- Email software
- Filing system software
- Billing software
- Database software
- IBM Check Processing Control System CPSC
- Microsoft Office
- Desktop publishing software
- Claim processing system software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Web browser software
- Alpha Software Alpha Five
- Microsoft Word
- Medical procedure coding software
- Medical condition coding software
- Microsoft Publisher
- GE Healthcare Centricity EMR
- Electronic calendar management software
- Microsoft PowerPoint