Will “Receptionists and Information Clerks” be Replaced By Robots? 🤔
96% Chance of Automation
“Receptionists and Information Clerks” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
Also Known As…
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Receptionists and Information Clerks”
- Schedule space or equipment for special programs and prepare lists of participants.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Hear and resolve complaints from customers or the public.
- Analyze data to determine answers to questions from customers or members of the public.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Schedule appointments and maintain and update appointment calendars.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Keep a current record of staff members' whereabouts and availability.
Related Technology & Tools
- Laser facsimile machines
- Photocopying equipment
- Filing Cabinets
- Credit card processing machines
- Postage machines
- Scanners
- Multi-line switchboards
- Switchboards
- Electric typewriters
- Data input scanners
- Public address PA systems
- Multi-line telephone systems
- Desktop computers
- Handheld calculators
- Personal computers
- Dictation equipment
- Microsoft Excel
- Intuit QuickBooks
- Microsoft Office SharePoint Server MOSS
- GE Healthcare Centricity EMR
- Bookkeeping software
- IBM Notes
- Filing system software
- IBM Check Processing Control System CPSC
- Microsoft Publisher
- McKesson Lytec
- Microsoft Office
- Desktop publishing software
- Medical condition coding software
- Email software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- HMS
- Microsoft Word
- Appointment scheduling software
- Corel WordPerfect
- Electronic calendar management software
- Claim processing system software
- Electronic health record EHR software
- Medical procedure coding software
- Microsoft PowerPoint
- Database software
- Alpha Software Alpha Five
- Billing software
- Microsoft Outlook
- Web browser software
- Customer relationship management CRM software
- St. Paul Travelers e-CARMA
- Automated information system software