Will “Telephone Operator Receptionist” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Operator Receptionist” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Operator Receptionist”
- Enroll individuals to participate in programs and notify them of their acceptance.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Keep a current record of staff members' whereabouts and availability.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Hear and resolve complaints from customers or the public.
- Schedule space or equipment for special programs and prepare lists of participants.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Analyze data to determine answers to questions from customers or members of the public.
- Receive payment and record receipts for services.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule appointments and maintain and update appointment calendars.
- File and maintain records.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Related Technology & Tools
- Personal computers
- Filing Cabinets
- Switchboards
- Dictation equipment
- Data input scanners
- Postage machines
- Desktop computers
- Scanners
- Laser facsimile machines
- Handheld calculators
- Multi-line switchboards
- Photocopying equipment
- Credit card processing machines
- Multi-line telephone systems
- Electric typewriters
- Public address PA systems
- Automated information system software
- Medical procedure coding software
- McKesson Lytec
- Filing system software
- GE Healthcare Centricity EMR
- Microsoft Office SharePoint Server MOSS
- Electronic calendar management software
- Medical condition coding software
- Microsoft Word
- Intuit QuickBooks
- Appointment scheduling software
- Claim processing system software
- IBM Notes
- Database software
- Microsoft Excel
- Desktop publishing software
- Alpha Software Alpha Five
- Microsoft PowerPoint
- Billing software
- HMS
- Customer relationship management CRM software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Microsoft Publisher
- Bookkeeping software
- Corel WordPerfect
- Web browser software
- Microsoft Outlook
- Microsoft Office
- Email software
- IBM Check Processing Control System CPSC
- Electronic health record EHR software
- St. Paul Travelers e-CARMA