Will “Telephone Operator Receptionist” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Operator Receptionist” will almost certainly be replaced by robots.
This job is ranked #628 out of #702, where higher means less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Operator Receptionist”
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Keep a current record of staff members' whereabouts and availability.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Receive payment and record receipts for services.
- Schedule space or equipment for special programs and prepare lists of participants.
- Analyze data to determine answers to questions from customers or members of the public.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Schedule appointments and maintain and update appointment calendars.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Hear and resolve complaints from customers or the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- File and maintain records.
Related Technology & Tools
- Switchboards
- Photocopying equipment
- Postage machines
- Personal computers
- Multi-line switchboards
- Filing Cabinets
- Data input scanners
- Scanners
- Laser facsimile machines
- Credit card processing machines
- Electric typewriters
- Public address PA systems
- Dictation equipment
- Desktop computers
- Handheld calculators
- Multi-line telephone systems
- Automated information system software
- Desktop publishing software
- Electronic calendar management software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Corel WordPerfect
- Appointment scheduling software
- Web browser software
- GE Healthcare Centricity EMR
- HMS
- Medical condition coding software
- Microsoft Publisher
- IBM Check Processing Control System CPSC
- Intuit QuickBooks
- IBM Notes
- Bookkeeping software
- McKesson Lytec
- St. Paul Travelers e-CARMA
- Medical procedure coding software
- Database software
- Billing software
- Filing system software
- Microsoft Excel
- Alpha Software Alpha Five
- Electronic health record EHR software
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Outlook
- Claim processing system software
- Microsoft Word
- Customer relationship management CRM software
- Email software
- Microsoft Office SharePoint Server MOSS