Will “Telephone Operator Receptionist” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Operator Receptionist” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Operator Receptionist”
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Analyze data to determine answers to questions from customers or members of the public.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- Receive payment and record receipts for services.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Schedule appointments and maintain and update appointment calendars.
- Keep a current record of staff members' whereabouts and availability.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule space or equipment for special programs and prepare lists of participants.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Related Technology & Tools
- Public address PA systems
- Desktop computers
- Scanners
- Electric typewriters
- Multi-line telephone systems
- Data input scanners
- Postage machines
- Credit card processing machines
- Multi-line switchboards
- Personal computers
- Switchboards
- Photocopying equipment
- Dictation equipment
- Laser facsimile machines
- Handheld calculators
- Filing Cabinets
- Alpha Software Alpha Five
- Intuit QuickBooks
- Corel WordPerfect
- GE Healthcare Centricity EMR
- Electronic health record EHR software
- Microsoft Word
- Microsoft Publisher
- Web browser software
- Filing system software
- Automated information system software
- Medical condition coding software
- Customer relationship management CRM software
- Email software
- Billing software
- IBM Check Processing Control System CPSC
- Microsoft Outlook
- Desktop publishing software
- Microsoft PowerPoint
- Electronic calendar management software
- Microsoft Office
- Claim processing system software
- Appointment scheduling software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- IBM Notes
- Medical procedure coding software
- Database software
- Microsoft Excel
- Microsoft Office SharePoint Server MOSS
- St. Paul Travelers e-CARMA
- Bookkeeping software
- McKesson Lytec
- HMS