Will “Telephone Operator Receptionist” be Replaced By Robots? 🤔
96% Chance of Automation
“Telephone Operator Receptionist” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Telephone Operator Receptionist”
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Receive payment and record receipts for services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- File and maintain records.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Keep a current record of staff members' whereabouts and availability.
- Analyze data to determine answers to questions from customers or members of the public.
- Schedule appointments and maintain and update appointment calendars.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Schedule space or equipment for special programs and prepare lists of participants.
Related Technology & Tools
- Multi-line telephone systems
- Handheld calculators
- Scanners
- Dictation equipment
- Public address PA systems
- Laser facsimile machines
- Personal computers
- Desktop computers
- Switchboards
- Filing Cabinets
- Data input scanners
- Photocopying equipment
- Postage machines
- Electric typewriters
- Multi-line switchboards
- Credit card processing machines
- Billing software
- Medical condition coding software
- Claim processing system software
- Microsoft Outlook
- HMS
- Microsoft Excel
- St. Paul Travelers e-CARMA
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- GE Healthcare Centricity EMR
- Database software
- Microsoft Office SharePoint Server MOSS
- IBM Notes
- Web browser software
- Customer relationship management CRM software
- Intuit QuickBooks
- Electronic health record EHR software
- Electronic calendar management software
- Email software
- Microsoft Publisher
- Corel WordPerfect
- Appointment scheduling software
- Microsoft PowerPoint
- Desktop publishing software
- Automated information system software
- McKesson Lytec
- Microsoft Office
- Filing system software
- Alpha Software Alpha Five
- Medical procedure coding software
- Microsoft Word
- Bookkeeping software
- IBM Check Processing Control System CPSC