Will “Customer Care Representative (CCR)” be Replaced By Robots? 🤔
96% Chance of Automation
“Customer Care Representative (CCR)” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Customer Care Representative (CCR)”
- Schedule space or equipment for special programs and prepare lists of participants.
- Hear and resolve complaints from customers or the public.
- Schedule appointments and maintain and update appointment calendars.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- File and maintain records.
- Analyze data to determine answers to questions from customers or members of the public.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Keep a current record of staff members' whereabouts and availability.
- Receive payment and record receipts for services.
Related Technology & Tools
- Handheld calculators
- Postage machines
- Personal computers
- Laser facsimile machines
- Switchboards
- Desktop computers
- Dictation equipment
- Electric typewriters
- Credit card processing machines
- Filing Cabinets
- Multi-line telephone systems
- Data input scanners
- Photocopying equipment
- Scanners
- Public address PA systems
- Multi-line switchboards
- Database software
- Web browser software
- Microsoft Office
- McKesson Lytec
- Email software
- IBM Check Processing Control System CPSC
- Corel WordPerfect
- Alpha Software Alpha Five
- IBM Notes
- Electronic calendar management software
- Bookkeeping software
- Microsoft Publisher
- Medical procedure coding software
- Microsoft PowerPoint
- Automated information system software
- St. Paul Travelers e-CARMA
- Microsoft Outlook
- HMS
- Filing system software
- Microsoft Word
- Claim processing system software
- Electronic health record EHR software
- GE Healthcare Centricity EMR
- Microsoft Excel
- Desktop publishing software
- Intuit QuickBooks
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Medical condition coding software
- Billing software
- Microsoft Office SharePoint Server MOSS
- Customer relationship management CRM software
- Appointment scheduling software