Will “Call Taker” be Replaced By Robots? 🤔
96% Chance of Automation
“Call Taker” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Call Taker”
- Schedule appointments and maintain and update appointment calendars.
- Receive payment and record receipts for services.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Analyze data to determine answers to questions from customers or members of the public.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Schedule space or equipment for special programs and prepare lists of participants.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Keep a current record of staff members' whereabouts and availability.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Related Technology & Tools
- Electric typewriters
- Photocopying equipment
- Scanners
- Multi-line switchboards
- Laser facsimile machines
- Multi-line telephone systems
- Filing Cabinets
- Credit card processing machines
- Dictation equipment
- Personal computers
- Postage machines
- Desktop computers
- Handheld calculators
- Data input scanners
- Public address PA systems
- Switchboards
- St. Paul Travelers e-CARMA
- Microsoft Outlook
- Desktop publishing software
- Bookkeeping software
- Email software
- Intuit QuickBooks
- Electronic health record EHR software
- Customer relationship management CRM software
- Appointment scheduling software
- Microsoft Office SharePoint Server MOSS
- Microsoft Publisher
- Automated information system software
- IBM Notes
- Billing software
- Microsoft Excel
- Medical condition coding software
- Web browser software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- GE Healthcare Centricity EMR
- Database software
- Microsoft Office
- HMS
- Corel WordPerfect
- Microsoft PowerPoint
- Electronic calendar management software
- Microsoft Word
- Filing system software
- IBM Check Processing Control System CPSC
- Medical procedure coding software
- Alpha Software Alpha Five
- Claim processing system software
- McKesson Lytec