Will “Member Service Representative” be Replaced By Robots? 🤔
96% Chance of Automation
“Member Service Representative” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Member Service Representative
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Member Service Representative”
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Keep a current record of staff members' whereabouts and availability.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- Schedule appointments and maintain and update appointment calendars.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- File and maintain records.
- Analyze data to determine answers to questions from customers or members of the public.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Receive payment and record receipts for services.
Related Technology & Tools
- Data input scanners
- Scanners
- Electric typewriters
- Multi-line telephone systems
- Postage machines
- Dictation equipment
- Public address PA systems
- Multi-line switchboards
- Filing Cabinets
- Credit card processing machines
- Personal computers
- Desktop computers
- Laser facsimile machines
- Switchboards
- Photocopying equipment
- Handheld calculators
- Microsoft Word
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- GE Healthcare Centricity EMR
- Microsoft Publisher
- Microsoft Excel
- Microsoft Office SharePoint Server MOSS
- Microsoft Office
- Appointment scheduling software
- Bookkeeping software
- St. Paul Travelers e-CARMA
- Email software
- Medical condition coding software
- Billing software
- Microsoft Outlook
- IBM Notes
- Database software
- McKesson Lytec
- Microsoft PowerPoint
- IBM Check Processing Control System CPSC
- Alpha Software Alpha Five
- Customer relationship management CRM software
- Electronic calendar management software
- Filing system software
- Medical procedure coding software
- HMS
- Electronic health record EHR software
- Claim processing system software
- Automated information system software
- Intuit QuickBooks
- Desktop publishing software
- Corel WordPerfect
- Web browser software