Will “Member Service Representative” be Replaced By Robots? 🤔
96% Chance of Automation
“Member Service Representative” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Member Service Representative”
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Schedule space or equipment for special programs and prepare lists of participants.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Hear and resolve complaints from customers or the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
- Keep a current record of staff members' whereabouts and availability.
- Analyze data to determine answers to questions from customers or members of the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Related Technology & Tools
- Filing Cabinets
- Personal computers
- Data input scanners
- Laser facsimile machines
- Desktop computers
- Credit card processing machines
- Multi-line telephone systems
- Public address PA systems
- Multi-line switchboards
- Photocopying equipment
- Switchboards
- Electric typewriters
- Postage machines
- Dictation equipment
- Scanners
- Handheld calculators
- GE Healthcare Centricity EMR
- Corel WordPerfect
- Bookkeeping software
- Appointment scheduling software
- Email software
- Microsoft Excel
- HMS
- Microsoft Office
- Medical condition coding software
- Microsoft PowerPoint
- Desktop publishing software
- IBM Check Processing Control System CPSC
- McKesson Lytec
- Microsoft Office SharePoint Server MOSS
- Web browser software
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Microsoft Word
- Microsoft Outlook
- Customer relationship management CRM software
- Database software
- Electronic calendar management software
- IBM Notes
- Filing system software
- Medical procedure coding software
- Automated information system software
- St. Paul Travelers e-CARMA
- Electronic health record EHR software
- Microsoft Publisher
- Claim processing system software
- Intuit QuickBooks
- Alpha Software Alpha Five
- Billing software