Will “Front Desk Officer” be Replaced By Robots? 🤔
96% Chance of Automation
“Front Desk Officer” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Front Desk Officer”
- Hear and resolve complaints from customers or the public.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Keep a current record of staff members' whereabouts and availability.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Schedule space or equipment for special programs and prepare lists of participants.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Related Technology & Tools
- Personal computers
- Public address PA systems
- Scanners
- Multi-line switchboards
- Photocopying equipment
- Dictation equipment
- Multi-line telephone systems
- Filing Cabinets
- Electric typewriters
- Laser facsimile machines
- Desktop computers
- Postage machines
- Credit card processing machines
- Handheld calculators
- Switchboards
- Data input scanners
- Microsoft Office
- Automated information system software
- Intuit QuickBooks
- Desktop publishing software
- Email software
- Appointment scheduling software
- Claim processing system software
- McKesson Lytec
- Microsoft Excel
- Web browser software
- Bookkeeping software
- Filing system software
- IBM Check Processing Control System CPSC
- Alpha Software Alpha Five
- Microsoft Publisher
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Microsoft Word
- Corel WordPerfect
- GE Healthcare Centricity EMR
- Database software
- Microsoft Outlook
- Microsoft PowerPoint
- HMS
- St. Paul Travelers e-CARMA
- Billing software
- Medical condition coding software
- Medical procedure coding software
- IBM Notes
- Electronic health record EHR software
- Customer relationship management CRM software
- Microsoft Office SharePoint Server MOSS
- Electronic calendar management software