Will “Receptionist Telephone Operator” be Replaced By Robots? 🤔
96% Chance of Automation
“Receptionist Telephone Operator” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Receptionist Telephone Operator”
- Keep a current record of staff members' whereabouts and availability.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- File and maintain records.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Receive payment and record receipts for services.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Schedule space or equipment for special programs and prepare lists of participants.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Hear and resolve complaints from customers or the public.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Schedule appointments and maintain and update appointment calendars.
Related Technology & Tools
- Credit card processing machines
- Data input scanners
- Handheld calculators
- Scanners
- Public address PA systems
- Filing Cabinets
- Multi-line telephone systems
- Photocopying equipment
- Personal computers
- Desktop computers
- Switchboards
- Electric typewriters
- Postage machines
- Multi-line switchboards
- Laser facsimile machines
- Dictation equipment
- IBM Check Processing Control System CPSC
- Microsoft Outlook
- Desktop publishing software
- Customer relationship management CRM software
- Automated information system software
- Medical procedure coding software
- Microsoft PowerPoint
- Web browser software
- Electronic health record EHR software
- Medical condition coding software
- Microsoft Publisher
- Email software
- IBM Notes
- Claim processing system software
- Microsoft Excel
- GE Healthcare Centricity EMR
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Bookkeeping software
- Microsoft Office
- Intuit QuickBooks
- Appointment scheduling software
- Database software
- HMS
- Microsoft Office SharePoint Server MOSS
- Corel WordPerfect
- McKesson Lytec
- St. Paul Travelers e-CARMA
- Alpha Software Alpha Five
- Microsoft Word
- Filing system software
- Billing software
- Electronic calendar management software