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Automation Risk Analysis

Will “E-Commerce Associate” be Automated?

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AI Exposure Risk

60%

“E-Commerce Associate” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 60% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“E-Commerce Associate” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Online Merchants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Title & Hierarchy Code (SOC) Online Merchants #13-1199.06
ℹ️

Data is based on the reference occupation: “Online Merchants”

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Core Skills & Abilities

  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

  • Devise, select, or purchase domain name and web address.

  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.

  • Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.

  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Collaborate with search engine shopping specialists to place marketing content in desired online locations.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

  • Deliver e-mail confirmation of completed transactions and shipment.

  • Disclose merchant information and terms and policies of transactions in online or offline materials.

  • Create or maintain database of customer accounts.

  • Integrate online retailing strategy with physical or catalogue retailing operations.

  • Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

  • Create, manage, or automate orders or invoices, using order management or invoicing software.

  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

  • Design customer interface of online storefront, using web programming or e-commerce software.

  • Receive and process payments from customers, using electronic transaction services.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Initiate online auctions through auction hosting sites or auction management software.

  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.

  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

  • Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.

  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Determine and set product prices.

  • Determine location for product listings to maximize exposure to online traffic.

  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.

Technologies & Software

  • Oracle JavaServer Pages JSP
  • jQuery
  • Drupal
  • Extensible markup language XML
  • Microsoft Excel
  • Microsoft Windows
  • CCBill
  • C#
  • Planful AI
  • Tax software
  • Structured query language SQL
  • Bing Ads
  • Bing for Power BI
  • Microsoft Visio
  • Dynamic hypertext markup language DHTML
  • Extensible hypertext markup language XHTML
  • Shipment processing software
  • Linux
  • Oracle Java
  • Gemini for Workspace
  • Claude (Anthropic)
  • Square
  • Apache Struts
  • Intuit QuickBoooks Payments
  • Search engine marketing SEM software
  • Shopify software
  • Llama (Meta)
  • e-check software
  • Apache Solr
  • Microsoft Outlook
  • Nova (Amazon)
  • Microsoft Dynamics
  • Microsoft Copilot
  • X (formerly Twitter)
  • AJAX
  • DeepSeek
  • Blogging software
  • Adobe Photoshop
  • Meta Business AI
  • Google Ads
  • Search engine optimization SEO software
  • Relational database management software
  • IBM WebSphere
  • YouTube
  • Facebook
  • Microsoft PowerPoint
  • Alteryx AI
  • IBM InfoSphere DataStage
  • NetSuite ERP
  • Webtrends software
  • Inventory tracking software
  • Napkin AI
  • Qwen (Alibaba)
  • Enterprise JavaBeans
  • Microsoft .NET Framework
  • LAMP Stack
  • Tableau AI
  • Magento Analytics
  • Microsoft SQL Server
  • Microsoft Access
  • Microsoft Project
  • Mobile application software
  • ChatGPT (OpenAI)
  • Financial accounting software
  • Mistral (Mistral AI)
  • DataRobot
  • Snorasson Holdings CCNow
  • Apple macOS
  • Microsoft Office software
  • JavaScript
  • Perplexity AI
  • WordPress
  • Web browser software
  • Gemini (Google)
  • MyCommerce RegNow
  • Google Checkout
  • Content management systems CMS
  • PayPal
  • Grok (xAI)
  • MySQL
  • Screencast-O-Matic
  • IBM Domino
  • Kimi (Moonshot AI)
  • ProPay payment processing software
  • Adobe Dreamweaver
  • Hypertext markup language HTML
  • IBM Digital Analytics
  • JamBoard
  • PayPal Zettle
  • PHP
  • Search engine results pages SERP software
  • Microsoft Word
  • Google Analytics
  • Intuit QuickBooks
  • Microsoft Visual Studio
  • Tablet computers
  • Laser facsimile machines
  • Thumb drives
  • Desktop computers
  • Credit card machines
  • External hard drives
  • Dot matrix printers
  • Label printers
  • Personal computers