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Automation Risk Analysis

Will “E-Commerce Clerk” be Automated?

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AI Exposure Risk

60%

“E-Commerce Clerk” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 60% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“E-Commerce Clerk” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Online Merchants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Title & Hierarchy Code (SOC) Online Merchants #13-1199.06
ℹ️

Data is based on the reference occupation: “Online Merchants”

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Core Skills & Abilities

  • Design customer interface of online storefront, using web programming or e-commerce software.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Initiate online auctions through auction hosting sites or auction management software.

  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.

  • Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.

  • Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

  • Devise, select, or purchase domain name and web address.

  • Create or maintain database of customer accounts.

  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.

  • Deliver e-mail confirmation of completed transactions and shipment.

  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.

  • Determine and set product prices.

  • Disclose merchant information and terms and policies of transactions in online or offline materials.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Determine location for product listings to maximize exposure to online traffic.

  • Integrate online retailing strategy with physical or catalogue retailing operations.

  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

  • Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

  • Collaborate with search engine shopping specialists to place marketing content in desired online locations.

  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

  • Receive and process payments from customers, using electronic transaction services.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

  • Create, manage, or automate orders or invoices, using order management or invoicing software.

Technologies & Software

  • Perplexity AI
  • Meta Business AI
  • Webtrends software
  • Oracle JavaServer Pages JSP
  • Microsoft Excel
  • Adobe Dreamweaver
  • Microsoft Office software
  • Kimi (Moonshot AI)
  • Mistral (Mistral AI)
  • Oracle Java
  • Structured query language SQL
  • Qwen (Alibaba)
  • Microsoft Word
  • Drupal
  • Microsoft Windows
  • PHP
  • Linux
  • IBM WebSphere
  • Microsoft Visio
  • Square
  • JamBoard
  • Microsoft Outlook
  • Intuit QuickBooks
  • PayPal Zettle
  • Search engine results pages SERP software
  • Relational database management software
  • Blogging software
  • ProPay payment processing software
  • Search engine optimization SEO software
  • Microsoft Access
  • Bing Ads
  • Dynamic hypertext markup language DHTML
  • Hypertext markup language HTML
  • X (formerly Twitter)
  • Shopify software
  • Bing for Power BI
  • IBM Domino
  • Apache Struts
  • JavaScript
  • Search engine marketing SEM software
  • Gemini (Google)
  • Content management systems CMS
  • YouTube
  • Apache Solr
  • Apple macOS
  • Web browser software
  • IBM Digital Analytics
  • Grok (xAI)
  • Alteryx AI
  • Snorasson Holdings CCNow
  • Google Checkout
  • AJAX
  • Financial accounting software
  • Microsoft Dynamics
  • Microsoft SQL Server
  • ChatGPT (OpenAI)
  • Magento Analytics
  • Microsoft PowerPoint
  • Microsoft Project
  • MyCommerce RegNow
  • Google Analytics
  • Extensible hypertext markup language XHTML
  • DataRobot
  • Llama (Meta)
  • Google Ads
  • Inventory tracking software
  • Mobile application software
  • Facebook
  • CCBill
  • IBM InfoSphere DataStage
  • Tableau AI
  • Extensible markup language XML
  • LAMP Stack
  • Microsoft Visual Studio
  • NetSuite ERP
  • Claude (Anthropic)
  • Tax software
  • Microsoft .NET Framework
  • jQuery
  • Adobe Photoshop
  • Gemini for Workspace
  • Enterprise JavaBeans
  • WordPress
  • C#
  • Planful AI
  • DeepSeek
  • PayPal
  • e-check software
  • Shipment processing software
  • Microsoft Copilot
  • Napkin AI
  • Screencast-O-Matic
  • Intuit QuickBoooks Payments
  • Nova (Amazon)
  • MySQL
  • Label printers
  • External hard drives
  • Credit card machines
  • Laser facsimile machines
  • Tablet computers
  • Desktop computers
  • Thumb drives
  • Personal computers
  • Dot matrix printers