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Automation Risk Analysis

Will “E-Merchant” be Automated?

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AI Exposure Risk

60%

“E-Merchant” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 60% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“E-Merchant” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Online Merchants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Title & Hierarchy Code (SOC) Online Merchants #13-1199.06
ℹ️

Data is based on the reference occupation: “Online Merchants”

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Core Skills & Abilities

  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.

  • Create, manage, or automate orders or invoices, using order management or invoicing software.

  • Deliver e-mail confirmation of completed transactions and shipment.

  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.

  • Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.

  • Devise, select, or purchase domain name and web address.

  • Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

  • Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.

  • Disclose merchant information and terms and policies of transactions in online or offline materials.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

  • Determine and set product prices.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Design customer interface of online storefront, using web programming or e-commerce software.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.

  • Determine location for product listings to maximize exposure to online traffic.

  • Create or maintain database of customer accounts.

  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

  • Initiate online auctions through auction hosting sites or auction management software.

  • Receive and process payments from customers, using electronic transaction services.

  • Integrate online retailing strategy with physical or catalogue retailing operations.

  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.

  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Collaborate with search engine shopping specialists to place marketing content in desired online locations.

Technologies & Software

  • Napkin AI
  • IBM Digital Analytics
  • Claude (Anthropic)
  • Kimi (Moonshot AI)
  • Extensible markup language XML
  • Bing Ads
  • Linux
  • Mistral (Mistral AI)
  • Microsoft PowerPoint
  • CCBill
  • Snorasson Holdings CCNow
  • Magento Analytics
  • PHP
  • Nova (Amazon)
  • X (formerly Twitter)
  • Relational database management software
  • JavaScript
  • PayPal
  • Tableau AI
  • Shipment processing software
  • IBM Domino
  • Google Analytics
  • Intuit QuickBooks
  • MyCommerce RegNow
  • Microsoft Access
  • Content management systems CMS
  • AJAX
  • NetSuite ERP
  • Intuit QuickBoooks Payments
  • Adobe Photoshop
  • Tax software
  • Facebook
  • Structured query language SQL
  • YouTube
  • Drupal
  • Qwen (Alibaba)
  • Grok (xAI)
  • Hypertext markup language HTML
  • ProPay payment processing software
  • Square
  • DeepSeek
  • Blogging software
  • Microsoft Excel
  • Llama (Meta)
  • Web browser software
  • PayPal Zettle
  • Perplexity AI
  • Microsoft Office software
  • Google Checkout
  • Microsoft .NET Framework
  • JamBoard
  • Microsoft Windows
  • LAMP Stack
  • Adobe Dreamweaver
  • Extensible hypertext markup language XHTML
  • Microsoft Visual Studio
  • Enterprise JavaBeans
  • WordPress
  • Financial accounting software
  • Apple macOS
  • Oracle Java
  • jQuery
  • IBM WebSphere
  • Shopify software
  • Microsoft SQL Server
  • Inventory tracking software
  • DataRobot
  • Gemini (Google)
  • Search engine optimization SEO software
  • Gemini for Workspace
  • Meta Business AI
  • Microsoft Visio
  • Google Ads
  • Search engine results pages SERP software
  • Apache Solr
  • C#
  • Microsoft Copilot
  • Dynamic hypertext markup language DHTML
  • Search engine marketing SEM software
  • Alteryx AI
  • Microsoft Project
  • MySQL
  • Mobile application software
  • Webtrends software
  • IBM InfoSphere DataStage
  • Apache Struts
  • Microsoft Outlook
  • ChatGPT (OpenAI)
  • Bing for Power BI
  • Planful AI
  • Microsoft Dynamics
  • Screencast-O-Matic
  • Microsoft Word
  • Oracle JavaServer Pages JSP
  • e-check software
  • Personal computers
  • Credit card machines
  • Dot matrix printers
  • External hard drives
  • Label printers
  • Thumb drives
  • Laser facsimile machines
  • Tablet computers
  • Desktop computers