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Automation Risk Analysis

Will “E-Commerce Retailer” be Automated?

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AI Exposure Risk

60%

“E-Commerce Retailer” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 60% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“E-Commerce Retailer” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Online Merchants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Title & Hierarchy Code (SOC) Online Merchants #13-1199.06
ℹ️

Data is based on the reference occupation: “Online Merchants”

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Core Skills & Abilities

  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

  • Determine and set product prices.

  • Devise, select, or purchase domain name and web address.

  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

  • Create, manage, or automate orders or invoices, using order management or invoicing software.

  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

  • Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.

  • Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

  • Determine location for product listings to maximize exposure to online traffic.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

  • Create or maintain database of customer accounts.

  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Disclose merchant information and terms and policies of transactions in online or offline materials.

  • Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.

  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.

  • Receive and process payments from customers, using electronic transaction services.

  • Collaborate with search engine shopping specialists to place marketing content in desired online locations.

  • Initiate online auctions through auction hosting sites or auction management software.

  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

  • Integrate online retailing strategy with physical or catalogue retailing operations.

  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

  • Deliver e-mail confirmation of completed transactions and shipment.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

  • Design customer interface of online storefront, using web programming or e-commerce software.

Technologies & Software

  • Search engine optimization SEO software
  • Google Analytics
  • Intuit QuickBooks
  • Facebook
  • Microsoft Copilot
  • CCBill
  • Microsoft Visio
  • PHP
  • Microsoft Office software
  • Gemini (Google)
  • Magento Analytics
  • Microsoft .NET Framework
  • Microsoft SQL Server
  • Gemini for Workspace
  • Microsoft Visual Studio
  • X (formerly Twitter)
  • MyCommerce RegNow
  • Shipment processing software
  • LAMP Stack
  • Adobe Photoshop
  • PayPal
  • YouTube
  • Blogging software
  • ChatGPT (OpenAI)
  • Llama (Meta)
  • Microsoft Excel
  • Web browser software
  • Apache Struts
  • Nova (Amazon)
  • Microsoft PowerPoint
  • Snorasson Holdings CCNow
  • C#
  • Mistral (Mistral AI)
  • DataRobot
  • Extensible markup language XML
  • Perplexity AI
  • Napkin AI
  • MySQL
  • PayPal Zettle
  • Square
  • Claude (Anthropic)
  • IBM Domino
  • AJAX
  • Webtrends software
  • Qwen (Alibaba)
  • Microsoft Project
  • Meta Business AI
  • Extensible hypertext markup language XHTML
  • Microsoft Outlook
  • Bing Ads
  • Shopify software
  • ProPay payment processing software
  • Structured query language SQL
  • Apache Solr
  • e-check software
  • Intuit QuickBoooks Payments
  • Linux
  • Microsoft Windows
  • Relational database management software
  • IBM Digital Analytics
  • Kimi (Moonshot AI)
  • Microsoft Access
  • Mobile application software
  • Google Ads
  • JavaScript
  • Microsoft Dynamics
  • Search engine results pages SERP software
  • Content management systems CMS
  • Oracle Java
  • Tax software
  • Dynamic hypertext markup language DHTML
  • JamBoard
  • Oracle JavaServer Pages JSP
  • Drupal
  • Microsoft Word
  • Apple macOS
  • IBM WebSphere
  • Tableau AI
  • NetSuite ERP
  • Financial accounting software
  • Alteryx AI
  • Inventory tracking software
  • jQuery
  • IBM InfoSphere DataStage
  • DeepSeek
  • Google Checkout
  • WordPress
  • Bing for Power BI
  • Adobe Dreamweaver
  • Grok (xAI)
  • Enterprise JavaBeans
  • Hypertext markup language HTML
  • Planful AI
  • Search engine marketing SEM software
  • Screencast-O-Matic
  • External hard drives
  • Dot matrix printers
  • Personal computers
  • Laser facsimile machines
  • Tablet computers
  • Thumb drives
  • Credit card machines
  • Desktop computers
  • Label printers