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Automation Risk Analysis

Will “Personal Shopper” be Automated?

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AI Exposure Risk

60%

“Personal Shopper” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 60% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“Personal Shopper” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Online Merchants, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Job Title & Hierarchy Code (SOC) Online Merchants #13-1199.06
ℹ️

Data is based on the reference occupation: “Online Merchants”

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Core Skills & Abilities

  • Determine location for product listings to maximize exposure to online traffic.

  • Create, manage, or automate orders or invoices, using order management or invoicing software.

  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.

  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.

  • Integrate online retailing strategy with physical or catalogue retailing operations.

  • Receive and process payments from customers, using electronic transaction services.

  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

  • Disclose merchant information and terms and policies of transactions in online or offline materials.

  • Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

  • Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

  • Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

  • Order or purchase merchandise to maintain optimal inventory levels.

  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.

  • Collaborate with search engine shopping specialists to place marketing content in desired online locations.

  • Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

  • Cancel orders based on customer requests or inventory or delivery problems.

  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.

  • Devise, select, or purchase domain name and web address.

  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.

  • Deliver e-mail confirmation of completed transactions and shipment.

  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.

  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.

  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.

  • Initiate online auctions through auction hosting sites or auction management software.

  • Design customer interface of online storefront, using web programming or e-commerce software.

  • Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.

  • Determine and set product prices.

  • Create or maintain database of customer accounts.

  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.

Technologies & Software

  • Web browser software
  • Microsoft Excel
  • Shipment processing software
  • Blogging software
  • DataRobot
  • Microsoft Copilot
  • Gemini (Google)
  • Square
  • Facebook
  • Alteryx AI
  • Tableau AI
  • Napkin AI
  • NetSuite ERP
  • Snorasson Holdings CCNow
  • Tax software
  • Shopify software
  • DeepSeek
  • Microsoft SQL Server
  • Bing for Power BI
  • Grok (xAI)
  • AJAX
  • Adobe Dreamweaver
  • Microsoft Access
  • Planful AI
  • Microsoft Word
  • Linux
  • Google Checkout
  • Enterprise JavaBeans
  • Microsoft Office software
  • MyCommerce RegNow
  • Claude (Anthropic)
  • Google Analytics
  • Apache Struts
  • Bing Ads
  • JavaScript
  • Mistral (Mistral AI)
  • C#
  • e-check software
  • Perplexity AI
  • Screencast-O-Matic
  • Llama (Meta)
  • Inventory tracking software
  • Meta Business AI
  • MySQL
  • Webtrends software
  • Oracle Java
  • Dynamic hypertext markup language DHTML
  • PayPal
  • IBM Domino
  • Google Ads
  • Intuit QuickBoooks Payments
  • WordPress
  • Content management systems CMS
  • Financial accounting software
  • IBM Digital Analytics
  • Microsoft Visio
  • Microsoft Windows
  • LAMP Stack
  • Intuit QuickBooks
  • Search engine results pages SERP software
  • Nova (Amazon)
  • Microsoft Project
  • Gemini for Workspace
  • JamBoard
  • Hypertext markup language HTML
  • Microsoft Dynamics
  • Apple macOS
  • Oracle JavaServer Pages JSP
  • Microsoft Visual Studio
  • Microsoft Outlook
  • IBM WebSphere
  • Kimi (Moonshot AI)
  • Search engine optimization SEO software
  • Apache Solr
  • X (formerly Twitter)
  • jQuery
  • Magento Analytics
  • Adobe Photoshop
  • Microsoft PowerPoint
  • Search engine marketing SEM software
  • Qwen (Alibaba)
  • Extensible hypertext markup language XHTML
  • PayPal Zettle
  • ProPay payment processing software
  • Mobile application software
  • ChatGPT (OpenAI)
  • PHP
  • IBM InfoSphere DataStage
  • Microsoft .NET Framework
  • Structured query language SQL
  • Relational database management software
  • YouTube
  • Drupal
  • CCBill
  • Extensible markup language XML
  • Laser facsimile machines
  • Dot matrix printers
  • Label printers
  • Thumb drives
  • Personal computers
  • Credit card machines
  • External hard drives
  • Tablet computers
  • Desktop computers