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Automation Risk Analysis

Will “Insurance Broker” be Automated?

Historical Context: Oxford Study (2013)

Ranked #565 of 702. Estimated risk: 92.0%

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AI Exposure Risk

55%

“Insurance Broker” will maybe be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 55% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

25%

“Insurance Broker” will almost certainly not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 25% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Insurance Sales Agents, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as an independent broker, or be employed by an insurance company.

Avg. Annual Salary $81,510
Avg. Hourly Wage $39.19
Available Jobs (US) 469,480
Job Title & Hierarchy Code (SOC) Insurance Sales Agents #41-3021
Wage vs. National Median
ℹ️

Data is based on the reference occupation: “Insurance Sales Agents”

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Core Skills & Abilities

  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

  • Contact underwriter and submit forms to obtain binder coverage.

  • Customize insurance programs to suit individual customers, often covering a variety of risks.

  • Plan and oversee incorporation of insurance program into bookkeeping system of company.

  • Develop marketing strategies to compete with other individuals or companies who sell insurance.

  • Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

  • Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.

  • Perform administrative tasks, such as maintaining records and handling policy renewals.

  • Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.

  • Confer with clients to obtain and provide information when claims are made on a policy.

  • Install bookkeeping systems and resolve system problems.

  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

  • Select company that offers type of coverage requested by client to underwrite policy.

  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

  • Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

  • Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

  • Calculate premiums and establish payment method.

  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice.

Technologies & Software

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  • Customer relationship management CRM software
  • Microsoft Word
  • Nova (Amazon)
  • InStar Orion
  • United Systems and Software Individual Life and Health Administration System
  • DORIS FILESERVERonline
  • NaviSys Front Office
  • Terrace Consulting AgencyInsight
  • Clari AI
  • FINEOS Insure
  • LogMeIn GoToMeeting
  • Tangle S Creations Your Insurance Office
  • Cygnus Software IncomeMax
  • Gemini for Workspace
  • G2X Agility:Insurance
  • Insurance Technologies ForeSight Enterprise
  • Llama (Meta)
  • Mistral (Mistral AI)
  • Applied Systems The Agency Manager
  • QuickQuote QuickFile Agency Management System
  • LIDP Consulting Services The Administrator
  • HubSpot AI
  • DeepSeek
  • Gong.io
  • Agency management software
  • Facebook
  • Meta Business AI
  • Claude (Anthropic)
  • AMS Services AMS 360
  • Word processing software
  • Allied Financial Software Act4Advisors
  • Microsoft Outlook
  • Adobe After Effects
  • Online Database Solutions Agent Intelligence
  • Fiserv FSC Manager
  • Hoffman Computer Systems Amsoft
  • Tritech Financial Systems General Insurance Management System GIMS
  • Applied Systems Vision
  • Salesforce Einstein AI
  • Healthcare common procedure coding system HCPCS
  • LinkedIn
  • YouTube
  • Spreadsheet software
  • ChatGPT (OpenAI)
  • Vulcan Solutions Vulcan Insurance
  • Qwen (Alibaba)
  • Special Agent
  • Scheduling software
  • Grok (xAI)
  • Insurance rating software
  • Skywire Software Policyware
  • Microsoft Excel
  • Insurance analysis software
  • AMS Services AMS Sagitta
  • MI-Assistant MI Management System
  • GroupMe
  • Underwriting software
  • Drift (Conversational AI)
  • Insurance Systems WebWriter BackOffice
  • Insurance Technologies Corporation InsurancePro
  • E-Z Data SmartOffice
  • Microsoft Office software
  • Kimi (Moonshot AI)
  • Infospectrum Quick Insure
  • CPU Tracker Software CPU Tracker
  • Agency Software AgencyPro
  • Advantage Information Systems The Agency Advantage
  • Zoom
  • Insurance Technology Consultants WOW
  • Apple Final Cut Pro
  • Gemini (Google)
  • GBS Agency Expert
  • Web browser software
  • Allstar Software Systems Kofax
  • North American Software Associates Eclipse
  • Napkin AI
  • Benefits Technology Group SalesLogix
  • Microsoft Dynamics
  • Agency Master
  • Microsoft PowerPoint
  • Microsoft Windows
  • CoVirt VirtGate
  • Laptop computers
  • Digital cameras
  • Laser facsimile machines
  • Personal computers
  • Notebook computers
  • Pen-based computers
  • Laser printers
  • Desktop computers
  • Postage meters